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15 or 16 day return allowed?

B

blacksurfer

macrumors 6502
Original poster
Is there any chance the Apple store will let you return or exchange an iphone on the 15th or 16th day? Perhaps a manager over-ride? Or is it dead set in stone no return after 14 days?
 
The best thing to do is contact the store directly and ask to speak to a manager. If you're still under the 14 day return policy and you need 1 or 2 days past that time frame they may accommodate you. Don't casually walk into the Apple store on the 15th day expecting to be taken care of. You won't be happy.
 
HenryDJP said:
The best thing to do is contact the store directly and ask to speak to a manager. If you're still under the 14 day return policy and you need 1 or 2 days past that time frame they may accommodate you. Don't casually walk into the Apple store on the 15th day expecting to be taken care of. You won't be happy.
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Can't call the store it automatically directs to a nearby call center which has no knowledge of the store.
 
bruce0987 said:
Can't call the store it automatically directs to a nearby call center which has no knowledge of the store.
Click to expand...

Oh okay. Call the 1-800-MY-APPLE number. Tell them the store you need to do the return/exchange with and they may be able to get the okay for you with the manager. I call this number and order stuff all the time and they call the store for me and have them reserve my products so they will be ready for me to pick up when I get there.
 
Be careful though, if you purchased the device with a contract or an installment, you may run into some problems. Especially that they only give you 14 days before you are locked into the contract or the installment.
 
bruce0987 said:
Can't call the store it automatically directs to a nearby call center which has no knowledge of the store.
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Call the store number and when the auto voice asks you what the call is about, say manager and it will connect you to the store
 
Update: I'm the original poster. I rec'd an istocknow email that the plus was in stock in Racho, CA. I rushed over there and they had one in stock. I was now 18 days into my first iphone 6 purchase. The genius didn't even mentioned I was over 14 days. He just said I'll get my manager to type in her code. So now I have the iphone 6 plus and I'm loving it!
 
blacksurfer said:
Update: I'm the original poster. I rec'd an istocknow email that the plus was in stock in Racho, CA. I rushed over there and they had one in stock. I was now 18 days into my first iphone 6 purchase. The genius didn't even mentioned I was over 14 days. He just said I'll get my manager to type in her code. So now I have the iphone 6 plus and I'm loving it!
Click to expand...

Awesome Apple customer service strikes again!
 
blacksurfer said:
Is there any chance the Apple store will let you return or exchange an iphone on the 15th or 16th day? Perhaps a manager over-ride? Or is it dead set in stone no return after 14 days?
Click to expand...

Yes, they will. I went over by 1 day and they allowed me upon manager approval. I was very nice and didn't expect or demand it.
 
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