15 or 16 day return allowed?

Discussion in 'iPhone' started by blacksurfer, Oct 5, 2014.

  1. blacksurfer macrumors regular

    Joined:
    Mar 15, 2011
    #1
    Is there any chance the Apple store will let you return or exchange an iphone on the 15th or 16th day? Perhaps a manager over-ride? Or is it dead set in stone no return after 14 days?
     
  2. bruce0987 macrumors member

    Joined:
    Jul 24, 2014
    Location:
    new york, new york
    #2
    manager over ride is possible, have to be very nice though. that said don't expect it on your first try.
     
  3. HenryDJP macrumors 603

    Joined:
    Nov 25, 2012
    Location:
    United States
    #3
    The best thing to do is contact the store directly and ask to speak to a manager. If you're still under the 14 day return policy and you need 1 or 2 days past that time frame they may accommodate you. Don't casually walk into the Apple store on the 15th day expecting to be taken care of. You won't be happy.
     
  4. blacksurfer thread starter macrumors regular

    Joined:
    Mar 15, 2011
  5. bruce0987 macrumors member

    Joined:
    Jul 24, 2014
    Location:
    new york, new york
    #5
    Can't call the store it automatically directs to a nearby call center which has no knowledge of the store.
     
  6. HenryDJP macrumors 603

    Joined:
    Nov 25, 2012
    Location:
    United States
    #6
    Oh okay. Call the 1-800-MY-APPLE number. Tell them the store you need to do the return/exchange with and they may be able to get the okay for you with the manager. I call this number and order stuff all the time and they call the store for me and have them reserve my products so they will be ready for me to pick up when I get there.
     
  7. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #7
    Be careful though, if you purchased the device with a contract or an installment, you may run into some problems. Especially that they only give you 14 days before you are locked into the contract or the installment.
     
  8. blacksurfer thread starter macrumors regular

    Joined:
    Mar 15, 2011
  9. jamesrick80 macrumors 68020

    jamesrick80

    Joined:
    Sep 12, 2014
    #9
    If ordered online from tmobile, you have 30 days to return
     
  10. simon48 macrumors 65816

    simon48

    Joined:
    Sep 1, 2010
    #10
    I've called my store directly several times.
     
  11. bruce0987 macrumors member

    Joined:
    Jul 24, 2014
    Location:
    new york, new york
    #11
    Not sure what number you phone but at least this is the case for the NYC stores/
     
  12. pdxmatts macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #12
    Call the store number and when the auto voice asks you what the call is about, say manager and it will connect you to the store
     
  13. bruce0987 macrumors member

    Joined:
    Jul 24, 2014
    Location:
    new york, new york
    #13
    oh didn't know that, thanks.
     
  14. pdxmatts macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #14
    Works for me every time ;)
     
  15. koban4max macrumors 68000

    Joined:
    Aug 23, 2011
    #15
    why all the sudden? don't like the phone?
     
  16. blacksurfer thread starter macrumors regular

    Joined:
    Mar 15, 2011
    #16
    Update: I'm the original poster. I rec'd an istocknow email that the plus was in stock in Racho, CA. I rushed over there and they had one in stock. I was now 18 days into my first iphone 6 purchase. The genius didn't even mentioned I was over 14 days. He just said I'll get my manager to type in her code. So now I have the iphone 6 plus and I'm loving it!
     
  17. mcfinch macrumors member

    Joined:
    May 14, 2010
    #17
    Awesome Apple customer service strikes again!
     
  18. Supermallet macrumors 65816

    Supermallet

    Joined:
    Sep 19, 2014
    #18
    Yeah, to T-Mobile. Who seem to be getting no stock if you want to swap to a Plus.
     
  19. ET iPhone Home macrumors 68040

    ET iPhone Home

    Joined:
    Oct 5, 2011
    Location:
    Orange County, California USA
    #19
    Yes, they will. I went over by 1 day and they allowed me upon manager approval. I was very nice and didn't expect or demand it.
     

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