2012 13" cMBP built-in speakers popping, and then stop working entirely...

Discussion in 'MacBook Pro' started by SR71, Jul 24, 2012.

  1. SR71, Jul 24, 2012
    Last edited: Jul 24, 2012

    SR71 macrumors 68000

    Joined:
    Jan 12, 2011
    Location:
    Boston, MA
    #1
    So, as the title says, for no apparent reason, the speakers on my 2.5 week old 13" cMBP have started making a popping noise when I play videos, play any games that output sound, etc. It makes these popping noises for a few minutes (5-10 minutes) and then the sound completely cuts out and stops working, upon trying to put the volume up or down, it doesn't work. No sound comes out.

    If I restart the computer, the sound icon is "grayed out" and I can't change the volume by clicking the icon in the menubar. If I use the hardware keys, it shows the speaker symbol along with all the little bars as maximum, and under the bars indicating how high the volume is, there is a circle with a line through it, indicating that there is no sound output device.

    I checked the sound pane in System Preferences and it says "No devices detected". Also, the in the sound input tab, the built-in mic is detected, but doesn't respond to sound, so it doesn't work either, although it is detected... for now. I've checked to see if there is a red light in the headphone jack and there is none. I've even plugged headphones in and jiggled them around to see if that'll fix the issue. It hasn't.

    I've rebooted MANY times, reset the PRAM and SMC many times. I've googled around to see if I could fix the issue, and the most that I can do is just reset the SMC which seems to make the internal speakers begin to work once again, although only for a few minutes, and then they die out again and stop producing sound, repeating the whole process. I've deleted .plists that might be affecting the issue as suggested by some people that also had issues, etc., etc. NOTHING IS WORKING! :(

    I'm running Mountain Lion GM, and have been running it since it was released, so pretty much I've had ML running on my cMBP for the last 2 weeks and this issue just started happening tonight, so I know it's not caused by ML.

    If this issue persists, I'm just going to make an appointment at my local Apple Store for Wednesday (tomorrow) (since that's when ML will be released, because if I go in there today, I know they're going to make a fuss about it and say that I should wait for ML to be officially released, or to downgrade back to Lion). If you guys have an suggestions, I'm willing to try them, as I love my cMBP so far, but IMO it seems like this is a defect with my cMBP that can't be fixed other than by getting a replacement.

    Quick question: My brother broke my external HDD and it now is no longer identified by either my PC or my Mac, therefore I have no way to back up my data (in case I get a replacement cMBP and need to transfer my data). If I bring my cMBP to the Apple Store and they give me a replacement, can they transfer over my files for me to the new replacement cMBP?

    Thanks.
     
  2. SR71 thread starter macrumors 68000

    Joined:
    Jan 12, 2011
    Location:
    Boston, MA
    #2
    Anyone? :p I think I'm just gonna take out the 8GB of RAM that I installed and get a replacement tomorrow, because as usual, nothing is working.

    I'll keep everyone updated. I have a Genius Bar appointment tomorrow at 1:30, so we'll see how that goes.
     
  3. SR71, Jul 24, 2012
    Last edited: Aug 10, 2012

    SR71 thread starter macrumors 68000

    Joined:
    Jan 12, 2011
    Location:
    Boston, MA
    #3
    It's gotten worse. A lot worse. I uploaded a quick video of me playing music and... Well, it's ridiculous. My appointment at the Genius Bar is tomorrow... We'll see how it goes. Wish me luck. This is a 2.5 week old MBP, if I don't get a replacement free of charge or have it fixed for free, I'll be pretty angry. Has anyone else had issues like this?

    Here's the link to the video: http://www.youtube.com/watch?v=0PqFAeKyhzo
     
  4. SR71 thread starter macrumors 68000

    Joined:
    Jan 12, 2011
    Location:
    Boston, MA
    #4
    Just got back and my MBP is getting the logic board replaced, free of charge of course. Should have it back in 2 days.
     
  5. SR71 thread starter macrumors 68000

    Joined:
    Jan 12, 2011
    Location:
    Boston, MA
    #5
    Got my MBP back today. Logic board was replaced and the repair was free because it was covered by AppleCare. It took 2 days (47 hours) for me to receive a call back telling me my MBP was ready for pickup (the Genius that setup the repair for me quoted an estimated time of 48 hours to repair it, so this was within the estimated time). The speakers are now working perfect.

    The Genius Bar staff member identified that that problem was caused by a bad logic board because even when plugging in headphones, the sound still came out terribly, as shown in the video that I posted. This indicates that it was a problem with the logic board, and not the internal speakers, as the ports are all connected to a logic board.

    P.S. I realize no one has replied to this thread, but I'm documenting everything I did, as well as the solution, cost, and time it took to get it repaired, so that in the rare situation that this happens to someone else, they have this thread to look upon when they (most likely) search the forums or google for answers.

    Hopefully this thread helped some people who had similar issues but didn't know what to do.
     

Share This Page