So i am at my wits end with Apple right now. My macbook pro retina when i first got it had a screw that just looked weird on the bottom case. So i took it in and they refused to return it for a new one (this was 2 weeks after i got it). a week later the screw fell out, and another screw started to do the same thing, then one day i noticed my screen was crooked. So i took it and the "genius" at the store put screws in it and i guess what he did was just put different size screws in. A month later they fell out. SO back to apple demand to see a manager - no they will not exchange it for a new one but will send it to be repaired. Fine. So they send it to get repaired and they replace the top chassis including the batter b/c i guess they are one and the bottom case. I go and pick it up and THE SCREW WAS MISSING AGAIN! same one. So I demand to speak to a manager and he says they will just order the missing screw no problem, and no need to make another appointment just come in when they call. Two weeks later they call say the screw is in. I bring it in and am hassled b/c i don'g have an appointment 2 hours later - "oh yeah your the guy with the screw"... So they put the screw in. A week later SCREW IS COMING OUT AGAIN! I call apple and they say i need to take it in and have them replace it. So i do fine new screw fits. A month later Screw coming out again - take it in tech takes the screw out and says they just jammed a larger screw in their and the hole is completely stripped again. So now they are taking it back and replacing the top chassis and bottom case again. How do you deal with this? I have never had this bad service ever with an apple product. Who do you even complain to. At this point I am pretty sure the screw will fall out again. Mind you, i have never dropped this computer. there isn't a single blemish or scratch on it. Anyone ever have something this frustrating happen? how did you get it resolved?