Apple Launches Recall and Replacement Program for Batteries in 2015 15-Inch MacBook Pro With Retina Display

[MacRumors]

Apple today announced the launch of a voluntary recall and replacement program for 15-inch MacBook Pro models with Retina display sold between September 2015 and February 2017 due to battery failure issues. Affected batteries may overheat and pose a fire safety risk.

Customers are being asked to stop using affected MacBook Pro units until they can take steps to have their batteries replaced following Apple's instructions. Apple says affected units in need of replacement can be identified by entering a Mac's serial number in the recall program page.

The recall affects just the 15-inch MacBook Pro from 2015 and does not impact later models released in 2016 and beyond. Those with 15-inch 2015 machines are instructed to find an Apple authorized service provider, make an appointment at an Apple retail store, or contact Apple's support staff to arrange a mail-in repair.

Apple warns that the MacBook Pro will be sent to an Apple Repair Center for service in all cases and that service could take one to two weeks to be completed. Batteries will be replaced free of charge.

Earlier this year, a video of a MacBook Pro that caught on fire and produced copious amounts of smoke made the rounds on Twitter and Reddit. The machine in question was a 2015 MacBook Pro with a 15-inch Retina display, and it could potentially be linked to the recall.

Given that affected 15-inch MacBook Pro models are in danger of overheating and catching on fire, those with machines that need a replacement battery should be sure to visit an Apple retail store or get in contact with Apple support before continuing to use their Macs.

Article Link: Apple Launches Recall and Replacement Program for Batteries in 2015 15-Inch MacBook Pro With Retina Display

 

[SuprUsrStan]

A couple years ago my macbook pro 15" battery threw an error and was replaced for free during a screen replacement. The battery wasn't part of the job so I was pleasantly surprised. Guess they're officially doing it to all 15" retina macbook pro's now.

 

[RubberShoes]

One of Apple's greatest laptops gets a life extension

 

[bigboyz12000]

Good to know! My 15" MBP 2015 looks like a pregnant woman..6 months haha! Not funny but funny. Time to get a new battery.

 

[seadragon]

Long live the 2015 MBP!

Sequels are not always better.

 

[Quu]

Guess I got lucky having a June 2015 model. I replaced the battery in mine recently due to old age.

 

[TMRJIJ]

Good to know! My 15" MBP 2015 looks like a pregnant woman..6 months haha! Not funny but funny. Time to get a new battery.

Hope you're are not using that battery now. That's pretty scary

 

[Freida]

so 2015 product gets recall 4 years later? How does that work?

 

[Jeffois]

Hope you're are not using that battery now. That's pretty scary

Agreed...I'd shut that thing down and have it serviced before using it again if you're still using it.

 

[falainber]

so 2015 product gets recall 4 years later? How does that work?

Apple is just a little bit "slow", that's it.

 

[BornAgainMac]

Wow, I get a new battery. I love this laptop. It is the gift they keeps giving.

 

[JosephAW]

My mid 2012 MBP battery is still going strong. Hardly ever leaves my desk except for field trips to family.

 

[MyMacintosh]

all these fix-it programs apple is having recently....on one hand its good they are proving the service, but on the other hand what does it say about their product quality?

 

[H2SO4]

That non removable battery is the thing I dislike most about it.

 

[Spartan Weaver]

Awesome, mine got fixed last year apparently when I had to send it in twice for 2 top case replacements.

From apple SN verification

The serial number you entered is not eligible under this program because either:

• It's not in the affected serial number range.
• Our records show that your device has already been serviced as part of this Program.

 

[Kobayagi]

Hmmm, got this model. Bought it new in between the dates they provided, but it's not eligible. Strange.

 

[NStocks]

I have a mid 2015 MBP and it says it isn't eligible for replacement?! It's never been repaired previously.

 

[fhall1]

My 2015 13" MBP spends most of its time in clamshell mode, in a twelve south vertical stand, half hidden behind my monitor and I use an external KB and Magic Trackpad 2.. Not having to reboot very often, I pay little attention to it. One time last year, something hung and I had to actually open it up to get at the power button for a shutdown/restart. The attached pics are what I saw! Took it to my local Apple Service Provider (not a Best Buy). They replaced the battery (obviously), lower case and keyboard ) and maybe the trackpad (don't exactly remember. All under warranty and had it back to me late the next day! I was pleasantly surprised at the quick turnaround and glad the thing didn't explode.

 

[MrGuder]

This is the old designed MacBook Pro with the MagSafe why is Apple waiting so long to do a battery recall?

 

[wjdavis]

I have a mid 2015 MBP and it says it isn't eligible for replacement?! It's never been repaired previously.

When did you buy it? Within the time frame identified in the article? I bought mine last year and put my serial number in just for the hell of it, and it says mine isn't eligible either, which is consistent with the article.

 

[Avenged110]

Still the pinnacle of Apple's laptop design. I almost wish my late-2013 was affected haha I could use a new battery...

 

[Alphazoid]

Another day another Apple recall. Had to pay for a replacement battery on my late 2013 because it started expanding, rendering the trackpad useless. A year later the SSD/Logic board died.

 

[MauiPa]

Guess I got lucky having a June 2015 model. I replaced the battery in mine recently due to old age.

Darn my 2014 is still going strong, last battery test still at 84.2%

 

[JustinRP37]

The model everyone claims is the 'gold-standard' for Apple.

 

[MauiPa]

Another day another Apple recall. Had to pay for a replacement battery on my late 2013 because it started expanding, rendering the trackpad useless. A year later the SSD/Logic board died.

Dude get a Dell! Everyone knows their products last and their customer service is great! (snide snicker)