I've searched and searched, and haven't found anything with my exact question or anything, so sorry if I missed it. Well, my earphones that came with my classic that I got back in November are starting to sound like crap. I know from using my warranty before, that they'll exchange your earphones for free under warranty, so I go to the site, and go through the warranty support thing or whatever, where you enter your serial # and tell them what's wrong and what you're wanting fixed. So, I fill out everything, state what's wrong, and get to the service order, and it talks about the $29 no return penalty, which is fine, I will be sending in my headphones, and won't have to worry about being charged. I continue on and submit the order. Blindly and idiotically, I didn't read EVERYTHING, and I got charged $29 to my credit card. Is this correct? I thought the $29 was for if you didn't return the defective earphones? I'm confused and I feel like a dummy. It's late and I have ot be somewhere at 4AM, so take it easy on me! Any help is appreciated!