30 day return policy means i can open and use iphone 5?

Discussion in 'iPhone' started by dndandrea, Sep 20, 2012.

  1. dndandrea macrumors 6502

    Feb 10, 2010
    Is the 30 day "no questions asked" policy mean you can open up the iphone 5 and use it for a couple of weeks and return it or exchange it for a white one later? This wouldnt really make a lot of sense but im starting to see a lot of threads of people mentioning this.

    I was going to keep it in the box for up to 30 days until i found a white iphone to exchange it for. Or if i never found one in stock i'd just return it for cash. But if you can open it up then i'll do that and see how bad the black really is before exchanging it. But what if its scratched up, can i still return???
  2. JoshGlzBrk macrumors 6502a


    Aug 27, 2009
    As far as I know you're correct. I remember Apple getting rid of the restocking fee so it shouldn't cost you anything to use and exchange.
  3. dndandrea thread starter macrumors 6502

    Feb 10, 2010
    Wow thats great news. What about just returning it for cash in case they don't have a white one in stock within 30 days every time i go to check? Can i just return it for cash even after using it for a few weeks then hold onto my money until they get a white one in stock or another place?
  4. Chuck-Norris macrumors 6502a

    Sep 17, 2012
    wtf, u havent even got the black one yet and now u want white? LOLOL
  5. Renjo2007 macrumors regular


    Sep 18, 2012
  6. dndandrea thread starter macrumors 6502

    Feb 10, 2010
    Well i won't tell for sure until i go to the apple store and test out both. I just got confirmation from an apple rep online that I am allowed to open/use the product and return it if im not satisfied within 30 days. So i'll just open it up tomorrow and see what I think. I just have a feeling that taking the phone in and out of my pocket or setting it near anything like my keys will completely ruin the painted side antenna. Thats cheap by apple.
  7. doc shivers macrumors member

    Jul 24, 2012
    Jesus christ, why in gods name didn't you order the white if you were just going to exchange it later?
  8. dndandrea thread starter macrumors 6502

    Feb 10, 2010
    Because after further research and thinking about it i changed my mind. You seem like you've never seen someone change their mind before...
  9. mateo124 macrumors regular

    Oct 15, 2011
    Correct me if I'm wrong but I don't think they will take it back if there is cosmetic damage to the phone. Of course, if the phone had a defect they will exchange it but outside of that, you run the risk of them not wanting to accept the phone back
  10. doc shivers macrumors member

    Jul 24, 2012
    i mean, come on, you haven't even seen the damn thing yet. just wait till you see it before you change your mind.
  11. Renjo2007 macrumors regular


    Sep 18, 2012
    to the OP,yes you can return it for a full refund within 30 days if bought from Apple.com or Apple store even if you used it a lot but if you got it from ATT.com or ATT retail store,it must be unopened and sealed and you will get full refund. Proven.
  12. AlterZgo macrumors member

    Mar 17, 2011
    While Apple will accept returns within 30 days, will your cellular provider allow you to cancel a 2 yr contract within 30 days? I guess it's not an issue if you plan to replace the phone anyway and stay on contract. However, if you are doing a full return to switch providers, or just not have the phone at all, you may not actually have 30 days due to provider cancellation policies.
  13. Lintrix macrumors member

    Jul 10, 2009
    There has been mixed messages about the exchange...

    Can you exchange at an Apple Retail Store if you had purchased it online through Apple.com?
  14. LostAggie macrumors 6502

    Aug 15, 2011
    Yes you can exchange in store. I ordered black and may go up tomorrow after I receive to get white.
  15. wiivile macrumors regular

    Sep 13, 2012


    Bring your item to an Apple Store

    You can always return the item(s) to any U.S. Apple Retail Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.

    Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.
  16. nidserz macrumors 6502a


    Mar 28, 2008
    Dubai x Toronto
    Is it 30 day or 14 day? Or is it different for Canada vs. US?
    I think we can swap in store but returns must be online?

    I am in the same position as the OP. Ordered black, but after further research and photos I am thinking white. So far I feel mislead by the Apple website, but will wait until I get the phone tomorrow.
  17. bxbomb1983 macrumors newbie


    May 20, 2011
    Orlando, FL

    I have wanted to exchange my 16GB iPhone 5 since Friday because I need at least 32GB to fit all the music and apps that I have, Apple store was sold out of all 32GB when I got there. I have been calling the Apple Store in my area everyday and they still do not have the 32GB version in stock. I have been using my phone everyday but while waiting for my case to arrive in the mail I put a tiny nick on the bezel.

    I know the Apple Store will take it back and swap it out for the 32GB if it is undamaged and within the return period, Will Apple still take it back with this tiny nick on the bezel????
  18. aneftp macrumors 601

    Jul 28, 2007
    Note sure which country you live in but in the USA you can return an iPhone ordered online at apple.com to any Apple retail store in the USA.

    Returns and refunds

    iPhone Return Policy
    If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store (1-800-MY-APPLE), or to a U.S. Apple Store, within 30 calendar days from shipment for a full refund. If you return your iPhone within 30 calendar days from shipment, you will not be charged a restocking fee. Your iPhone must be returned in the original packaging, including any accessories, manuals, and documentation.

  19. wiivile macrumors regular

    Sep 13, 2012
    Wow, they seem to contradict themselves:


  20. bjornm macrumors member

    Jun 20, 2008
    I hope not.

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