$30 to fix an iPod that is under warranty.

Discussion in 'Macintosh Computers' started by Koodauw, Feb 21, 2004.

Most Liked Posts
  1. Koodauw, Feb 21, 2004

    Koodauw macrumors 68040

    Koodauw

    Joined:
    Nov 17, 2003
    Location:
    Madison
    #1
    Well with the arrival of my iPod Mini I thought it was time to send my 3rd gen iPod into Apple to be fixed. It is about 7 months old and has several problems. First the battery has worn down to about 5 hours, which I don't know if the constitues replacement or not, this I can live with. My main gripe is that I get the "Check Disk" error frequently when I sync it to my computer. It also will randomly skip chunks of songs while I am listening to it. Like 20 songs, it will just advance right past them. Oh yeah and the screen freezes up sometimes as well. I can still advance, but the song on the display wont change. Anyways, I filled out Apples online request for to send it in to be fixed. While it is still under warranty they told me it will cost me $30 to have to shipped to and from Apple. I think this is kind of a rip. $30 to get an item fixed under warranty??? I called Apple and they told me there was nothing they could do. Does anyone else think this is a bit ridiculous, or am I just making a big deal out of nothing?
     
    share
    + Quote Reply
  2. Phatpat, Feb 21, 2004

    Phatpat macrumors 6502a

    Phatpat

    Joined:
    Jun 15, 2003
    Location:
    Cambridge, MA
    #2
    I don't know if your issues constitute replacement, seems kinda borderline to me. If you have a local Apple Store you could try brining it in, they might do it for free.
     
    share
    + Quote Reply
  3. oldschool, Feb 24, 2004

    oldschool macrumors 65816

    oldschool

    Joined:
    Sep 30, 2003
    #3
    just phone apple, don't use the online thing...usually when i do that, and i'm not supposed to, they end up agreeing to service anyways.

    And i sent my iPod in and wasn't charged anything...this could be because i'm in canada though.
     
    share
    + Quote Reply
  4. janey, Feb 24, 2004

    janey macrumors 603

    janey

    Joined:
    Dec 20, 2002
    Location:
    sunny los angeles
    #4
    apple stores will do it for you for free :D very nice :D
     
    share
    + Quote Reply
  5. rock6079, Feb 24, 2004

    rock6079 macrumors 6502

    Joined:
    Jan 6, 2004
    #5
    same with me

    yes this happened to me to and it bugged the hell out of me. thought the warreny is a year the shipping warrenty is only 6 months (180 days). of course thats somewhere in the fine print.

    really upset me

    its these types of things that make me question my loyalty to apple. i feel i deserve free shipping with my warrenty for that 1 year period when ithink of how much i buy and support them
     
    share
    + Quote Reply
  6. Kwyjibo, Feb 24, 2004

    Kwyjibo macrumors 68040

    Kwyjibo

    Joined:
    Nov 5, 2002
    #6
    does applecare for the ipod extend that warranty?
     
    share
    + Quote Reply
  7. janey, Feb 24, 2004

    janey macrumors 603

    janey

    Joined:
    Dec 20, 2002
    Location:
    sunny los angeles
    #7
    one year i believe.

    two in total.
     
    share
    + Quote Reply
  8. Kwyjibo, Feb 24, 2004

    Kwyjibo macrumors 68040

    Kwyjibo

    Joined:
    Nov 5, 2002
    #8
    I meant the shipping warranrty, if you have applecare can you avoid that $30 fee?
     
    share
    + Quote Reply
  9. ZildjianKX, Feb 24, 2004

    ZildjianKX macrumors 68000

    ZildjianKX

    Joined:
    May 18, 2003
    #9
    Wow, this is a real jip... I had no idea... I've always hated Apple's cheap warranties... but this is really bad.
     
    share
    + Quote Reply
  10. SpaceMagic, Feb 25, 2004

    SpaceMagic macrumors 68000

    SpaceMagic

    Joined:
    Oct 26, 2003
    Location:
    Cardiff, Wales
    #10
    That sucks :p .. i'm waiting for a day when a company accepts responcibility for problems (especially when they can afford it) and realises that if it is loyal to its customers then they will be loyal back.
     
    share
    + Quote Reply
  11. ZildjianKX, Feb 25, 2004

    ZildjianKX macrumors 68000

    ZildjianKX

    Joined:
    May 18, 2003
    #11
    Does this apply to all Apple hardware past 30 days? If so, does applecare on the hardware remove the fee?
     
    share
    + Quote Reply
  12. kgarner, Feb 26, 2004

    kgarner macrumors 68000

    kgarner

    Joined:
    Jan 28, 2004
    Location:
    Utah
    #12
    I am about 95% sure that AppleCare covers the shipping and also covers other things not covered by the 1 year warranty. And this is really not that bad. Many manufacturers have a 1 year parts/90 days labor limited warranty. I don't know how long they cover shipping. At least you don't have to pay the labor with Apple. That would be much more than $30.
     
    share
    + Quote Reply
(You must log in or sign up to post here.)

Share This Page