My 3gs' speaker no longer works...so I'm stuck with it on permanent vibrate which isn't the best. I've tried to put it through O2 as an insurance claim but they came back saying it is down to general wear and tear, my argument is that how can it be general wear and tear if it is an internal component of the device? Surely this should be covered (especially as I'm only on a 30 day rolling contract now that my original contract has expired they should want to keep me happy?) If anyone has experienced this or knows what I should do next can you let me know please? Cheers.