Pretty surprised. I am not picky when it comes to phones at all as I know they will eventually have scuffs and scratches. That being said, I am now on my 3rd phone. The first one had a dead pixel right in the middle of the screen out of the box. It was opened in the store but I had to return it the next day as I was short on time after waiting in line. The 2nd phone I had for a week before the power button on top became stuck permanently down. This was causing the phone to want to shut down or take pictures of the screen all the time. So now I am on my 3rd phone. Hopefully the 3rd time is the charm. I have never had a problem with Apple products and we probably have about 15 in my house. Was really surprised to see this many issues with the new phones.