3rd Replacement Unibody Macbook in 6 months...can I get any type of a refund?

Discussion in 'MacBook' started by redrox5, Jun 12, 2009.

  1. redrox5 macrumors member

    Joined:
    Mar 7, 2009
    Location:
    Chicago
    #1
    So my Unibody Macbook was originally purchased the day they came out. It is the 2.4 and served me well from September until the end of December. At that point I started it up one day and it crashed to the point that I couldn't do anything, the pinwheel of death was spinning but it wouldn't let me shut it down, so I turned it off with the power button. When I turned it back on it gave me the flashing question mark folder. I took it to my local Apple store and they said the hard drive died. So they ordered me a new drive. They replaced it and then it was great until February. Then it did the same thing. Crash, I power it down manually, when it starts back up, I get the flashing question mark folder. So I take it back, they say the hard drive died again. So they give me an entirely new MacBook. Literally 2 days later it happens again. They didn't want to deal with it and so they gave me another new MacBook.

    Fast forward to about 4 hours ago. SAME DAMN THING happens. I'm a knowledgeable computer person and sure enough, it won't do anything. Mind you each time I've tried running disk utilities on it from the Leopard install disk with no luck. The past few times just for kicks I've tried reinstalling Leopard and it can't even find a disk installed. Needless to say I'm mad.

    My question is this, do you believe that if I complain enough about this I can get a full or partial refund? I'm pretty well fed up with the MacBook and this is tarnishing my Apple experience (I've been a Mac user for nearly 10 years now). I still want to stick with an Apple, do you think it would be easier for them to do if I told them I wanted a refund to put towards a new MacBook Pro (15" or 17")? Also, has ANYONE else had this problem? I've searched around a bit and only found a few instances of this happening.
     
  2. MrM macrumors 6502

    Joined:
    Oct 13, 2008
    Location:
    California
    #2
    No. Your situation is less than acceptable, but I doubt they would even consider giving you any money back; Regardless of how crappy a situation you may be in. You said you've had it since September. That's well over the 14 day return policy.

    But I'm not Apple. Just my $.02
     
  3. chriszzz macrumors 6502

    Joined:
    Oct 29, 2008
    #3
    Hard drives die. It happens. Unfortunately for you you had two die on you.
     
  4. scienide09 macrumors 65816

    scienide09

    Joined:
    May 5, 2007
    Location:
    Canada
    #4
    I wouldn't complain, but rather be polite and explain your issues. You've already hit the lemon-rule and received a replacement, and so continued issues are bound to earn you some measure of respect from an Apple rep.
     
  5. Zazoh macrumors 6502a

    Zazoh

    Joined:
    Jan 4, 2009
    Location:
    Mico, Texas
    #5
    That is certainly some bad luck. The hd was probably the effect not the cause. Power surge for example could spike the voltage and zap something.

    I once worked with a person who had to sit on an anti static mat, and clip a cord to her body to work at a computer. If not something about her body zapped computers when she touched them.
     
  6. shady825 macrumors 68000

    shady825

    Joined:
    Oct 8, 2008
    Location:
    Area 51
    #6
    Yea just barely missed it huh!? ;)
    haha!
     
  7. redrox5 thread starter macrumors member

    Joined:
    Mar 7, 2009
    Location:
    Chicago
    #7
    Ok well I'm going in today to see if they can do anything about it other than give me a new (replacement) MacBook. I'll admit that it is nice that they are so quick to give me a replacement, as my warranty then starts over, but I'd really like to move on to something with a different logic board in the hopes that this will stop happening. I'll post my results later!
     
  8. molala macrumors 6502a

    Joined:
    Oct 25, 2008
    Location:
    Cambridge, UK
    #8
    And interesting because they only released the Unibody MacBook in October. :)

    When you bring your MacBook to Apple, they will probably offer you another replacement. Just ask politely if you can get it replaced with another model, if you can just pay them the difference. I don't see why they should refuse, it's more money for them. Good luck!
     
  9. Bengt77 macrumors 68000

    Bengt77

    Joined:
    Jun 7, 2002
    Location:
    Europe
    #9
    Does it? :eek:

    Darn, that's good service, then!
     
  10. veo321 macrumors regular

    veo321

    Joined:
    May 12, 2009
    #10
    I Wonder...

    Do you have secure internet it could be a hacker that your mac may be picking up some sort of virus, but yes HD's do die and some have bad luck so it may be a virus which is doubtful, but yet it may be just the model, Try Explaining to apple even though they aren't very considerate :D
     
  11. redrox5 thread starter macrumors member

    Joined:
    Mar 7, 2009
    Location:
    Chicago
    #11
    Update:
    I had a genius appointment tonight, described the problem, he looked back through the log of all the things that had happened, told me that either it could be sent back for repair or I could talk with the manager on duty to see what we could work out. I decided to chat with the manager who turned out to be amazing. He offered me one of two choices; I could either exchange it straight up for the new high end (2.53 i think) 13" MacBook Pro or he would give me the full purchase price back, $1599 towards a more expensive machine. I thought about it for a bit and ended up getting the 2.13ghz/128gb ssd MacBook Air, for a total price of about $217 difference. Once again my faith in Apple is restored!
     
  12. pellets007 macrumors 6502a

    pellets007

    Joined:
    Jan 28, 2009
    Location:
    New York
    #12
    That's great, but just to note, you can always get a refund from a company when they are unable to rectify your problem. It's covered under an implied warranty that also ensures a toaster will toast. The first thing you always do is send a letter to the company's legal center explaining the issue and giving them a set time to respond before you seek third-party assistance. In this case, I usually go to the Attorney General or file small courts claim. I've done this numerous times with Dell, so...
     
  13. NewMacbookPlz macrumors 68040

    NewMacbookPlz

    Joined:
    Sep 28, 2008
    #13
    This has been covered a lot lately. There are no "viruses" for Apple OS X in the wild...

    A couple Trojans, yes. But they do not do what the OP has described.
     
  14. mr.stinki macrumors 6502

    Joined:
    Jan 25, 2008
    #14
    I think after your 5th issue with your device, they'll simply give you a new one.
     
  15. pellets007 macrumors 6502a

    pellets007

    Joined:
    Jan 28, 2009
    Location:
    New York
    #15
    It's usually after the third time.
     
  16. aleksandra. macrumors 6502a

    Joined:
    Sep 13, 2008
    Location:
    Warsaw, Poland
    #16
    You won't regret it, Air is a great machine if you don't need raw power. And at least the next time something goes wrong with your computer, it probably won't be the drive ;).
     
  17. ghettochris macrumors 6502a

    Joined:
    Feb 19, 2008
    #17
    maybe you have some habit that stresses the hard drives like crazy or heats them up till they fail. do you download 100 different torrents while the computer is sitting on a pillow trapping heat or something?

    Remember, the only constant in all your dysfunctional relationships is you.
     
  18. jamin100 macrumors 6502

    Joined:
    Sep 22, 2008
    #18
    This is exactly what happened to me.

    I brought a refurb whitebook back in October.
    In november it had to have the logic board replaced.

    I brought a WD 250GB hard drive and upgraded my machine. The hard drive died in March with exactly the same symptons as you described.

    I sent the drive back to WD and they replaced it with a 320GB drive.

    This drive has died again last week. So its back to WD again.

    But now i'm wondering if there is something wrong with the mac thats making it spit out hard drives like this.

    I've been working in IT for 10 years and in that time i've seen about 10 hard drive failures. 2 of them on my 1 machine!!!
     
  19. John Jacob macrumors 6502a

    John Jacob

    Joined:
    Feb 11, 2003
    Location:
    Columbia, MD
    #19
    Wow, looks like you had five different hard drives die on you. That is strange, I wonder if you had some wierd environmental conditions that caused the hard disks to fail. Do you check the SMART status on the drives periodically? The SMART status can be seen in System Profiler or Disk Utility. If it shows something other than "Verified", it is a warning of impending disk failure and time to do your backups.

    Of course, now that you have an SSD, this is not applicable any more.
     
  20. J&JPolangin macrumors 68030

    Joined:
    Jul 5, 2008
    Location:
    Thule GL @ the TOW
    #20
    ...be careful, SSD is still new tech...good luck with the MBA...
     
  21. crackbookpro macrumors 65816

    crackbookpro

    Joined:
    Feb 25, 2009
    Location:
    Om nom nom nom
    #21
    I wonder if there is some outside component to this as well. Because, the OP is experiencing the same thing with a couple Macs now. Coincidence??? or something else?


    But, I really don't have the slightest clue...goodluck with the Air!
     
  22. redrox5 thread starter macrumors member

    Joined:
    Mar 7, 2009
    Location:
    Chicago
    #22
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_0 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7A341 Safari/528.16)

    It will be interesting to see. I wanted something with a SSD so that I could rule out bad hard drives. I guess SSDs still fail, but whatever. It is just weird. I've been working in IT for about 5 years now, with about 10 years experience with computers and I can't think of a single reason why it keeps happening.
     
  23. synth3tik macrumors 68040

    synth3tik

    Joined:
    Oct 11, 2006
    Location:
    Minneapolis, MN
    #23
    I think your best be would be to sell it (After getting it repaired) then I would buy another one.

    After the repair the computer may run like it should, but at this point you'll have a different one that hopefully gives you no problems.
     
  24. redrox5 thread starter macrumors member

    Joined:
    Mar 7, 2009
    Location:
    Chicago
    #24
    I just got a full refund for it and bought a 2.13ghz/128gb SSD MacBook Air. Thanks for the advice though.
     

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