The original iphone I received has a small defect on the back, not something I was going to return it for. But then I noticed that the phone drops wifi signal 15 seconds after you lock it. I called Apple and they told me that it was not normal and they had not heard of the issue before and they wanted me to come in. When I was there they said the wifi dropping is by design and showed me on their iphone that it does the same. Anyway, they said they were going to replace it because of the cosmetic defect. The "new" phone they brought out had a huge scuff on the edge, so she ordered me one. I just went to get it and it had multiple places where the black rubbed off the edge. Apparently they had another one in stock, so he brings it out and it has the same problem, plus, and actual dent in the edge, although small. Apple told me that this is normal and is how they are manufactured. They don't even care that 4 brand new phones have obvious defects. I decided to stick with my original phone because I don't believe that the phones they are handing me are new. I think that the Boulder CO Apple store is pulling some BS. I have already spent over 5 hours between driving and waiting for them at the store so I gave up and decided to keep the original phone since I know that it was not used by someone else. I was about to buy a Mac too, just for fun, but this has completely changed how I feel about apple. I will not be venturing into the Mac world. I don't care about the scratches, I care about the lack of quality that Apple used to signify. And, the lack of respect for their customers. They even tried to tell me that this is normal for any anodized aluminum for the coloring to rub right off. I knew apple would take a **** with Steve Jobs being out of the picture. I have had an iphone for 5 years now and was seriously considering the S3 this time around. Not sure if I made the right choice. Now I have to buy apple care because the guts of the thing were probably built with the same standards as the exterior.