4K Movies purchased downgraded to just HD

Discussion in 'Apple TV and Home Theater' started by AMTYVLE, Sep 7, 2018.

  1. AMTYVLE macrumors 6502a

    AMTYVLE

    Joined:
    Sep 23, 2014
    Location:
    Florida
    #1
    Looking in the TV app today and seen all the movies I bought in the iTunes Store that were 4K are now just HD. No 4K.

    Anyone else see this?
     
  2. Matthew Essex macrumors member

    Matthew Essex

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    Apr 11, 2014
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    London
    #2
    It happens from time to time, usually when they update the file. I find it reverts back to 4K in a day or so
     
  3. glasszerosp macrumors newbie

    Joined:
    May 21, 2015
    #3
    I think what he’s talking about is his 4K section is gone. Mine disappeared too . But it seems the movies that are 4K are still 4K there just isn’t a separate section for me where I can easily search through the 4K movies I have.
     
  4. 570934 Suspended

    Joined:
    May 3, 2011
    #4
    You may have turned off 4K output in your settings. Turn it back on and all should be fine
     
  5. 570934 Suspended

    Joined:
    May 3, 2011
    #5
    mmm Seems to be a server issue somewhere. Just sat down to watch a movie and noticed mine has gone from 73 4K/HDR movies to only 12....
     
  6. awp69 macrumors member

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    Jul 30, 2017
    #6
    I think things are messed up with some backend changes going on to prepare for the launch of tvOS 12. I’d just ignore the 4K/HDR section. All you’re movies (save a few that may have been downgraded temporarily to add Atmos) are still there in 4K.
     
  7. 570934 Suspended

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    May 3, 2011
    #7
    I did check the missing 4K movies in the TV app, looks like the filter in the app is messed up as they are still showing as 4K in the actual listing.
     
  8. awp69 macrumors member

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    Jul 30, 2017
    #8
    Exactly. The filter isn’t working right. Just ignore it for now.
     
  9. RomanEmpire, Sep 10, 2018
    Last edited: Sep 10, 2018

    RomanEmpire macrumors member

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    Vienna
    #9
    This happened to my copy of heat (1995) as well. it used to be 4K and since roughly 2 weeks it‘s just HD.
     
  10. AMTYVLE, Sep 10, 2018
    Last edited: Sep 10, 2018

    AMTYVLE thread starter macrumors 6502a

    AMTYVLE

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    Sep 23, 2014
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    #10
    No, my 4K section is there. I have 2 movies still showing in 4K. My other moves, example all 3 The Purge movies are now not in 4K, just HD. They were in 4K before. Same thing with Annihilation, mother! and Goodfellas, no longer in 4K.
     
  11. 570934 Suspended

    Joined:
    May 3, 2011
    #11
    Have you checked the actual movie page in the movie section rather than in the TV app. Seems the filter is out of whack at the moment. They should be still in 4K, unless, the studio is messing about with what is available which is quite common. Goodfellas in the movie section is showing as 4K/DV in the UK currently.
     
  12. AMTYVLE thread starter macrumors 6502a

    AMTYVLE

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    #12
    Just checked. Used Goodfellas (Remastered Feature) as an example. Went in to the iTunes Store, the movie page states 4K Dolby Vision. I then went in to my TV app and it says HD. Not 4K Dolby Vision like it did when I purchased the movie a few weeks ago.

    Seems I'm getting 2 different formats on the same movie.
     
  13. 570934 Suspended

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    May 3, 2011
    #13
    I can see both version in iTunes, but are showing 4K/DD. But, it's no uncommon for this, there was a big thread a few months back about films going up and down between HD and 4K.
     
  14. niteflyr macrumors 6502a

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    Southern Cal
    #14
    I've actually seen this behavior before also, but when I played the movie it played in DV.
     
  15. awp69 macrumors member

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    Jul 30, 2017
    #15
    Ignore the TV App. It’s messed up. All that matters is what it plays back in and that’s 4K.

    iTunes does occasionally pull 4K to add DV or Atmos, but at this point don’t use the TV app to confirm if it’s 4K. Use the store page and playing the movie itself.
     
  16. supertomtom macrumors 6502

    supertomtom

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    Sep 21, 2007
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    Gold Coast, Australia
    #16
    Has anyone’s TV app “4K HDR” filter been fixed yet? Mine’s still not functioning properly.
     
  17. RomanEmpire macrumors member

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    #17
    works on mine
     
  18. supertomtom macrumors 6502

    supertomtom

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    #18
    Thanks. Mine just fixed itself in the last 10 min.
     
  19. RomanEmpire macrumors member

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    #19
    great, now american psycho 4k is back to HD as well...
     
  20. AMTYVLE thread starter macrumors 6502a

    AMTYVLE

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    #20
    Mine is showing 4K Dolby Vision.
     
  21. RomanEmpire macrumors member

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    May 29, 2018
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    #21
    In
    interessting - even in the itunes store it shows just as HD (just like Heat does).
    Which country is your apple ID registered in?
     
  22. AMTYVLE thread starter macrumors 6502a

    AMTYVLE

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    #22
    USA
     
  23. RomanEmpire, Sep 21, 2018
    Last edited: Sep 21, 2018

    RomanEmpire macrumors member

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    Vienna
    #23
    same here.
    apple tv is showing the movie in the 4k HDR section, but plays it as HD...
    what‘s going on there?

    edit: it‘s gone from 4k HDR on apple tv as well now
     
  24. 570934 Suspended

    Joined:
    May 3, 2011
    #24
    It can be really hit and miss at time with this 4K/HD content. American Psycho shows 4K/DD in the UK iTunes store and on the ATV store. Honestly it works in mysterious ways does all this...I've given up trying to work it out. I could look tomorrow and it would quite easily be back in HD only.
     

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  25. awp69 macrumors member

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    Jul 30, 2017
    #25
    In 99.9% of these cases, the movie is being improved in some way like adding Atmos or Dolby Vision. They’re almost always back within a week.
     

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51 September 7, 2018