Carrier 5S order through AT&T not shipping until 10/21?

Discussion in 'iPhone' started by andrewbkillen, Sep 20, 2013.

  1. andrewbkillen macrumors newbie

    Joined:
    Sep 27, 2012
    #1
    I ordered my wife's 16GB silver about 2:10am CST, and received a confirmation email at 2:17am CST. When ordering it said 7-14 days to ship. I thought that was fine. The reason I was using the AT&T site was because apple.com was rejecting my order because my shipping address, which it auto populated, did not match my billing address for AT&T. It totally matches & it doesn't let you change it, but whatever.

    I get an email this morning that says my wife's phone won't ship until 10/21-10/30? Anyone else who ordered from AT&T getting this long of a lead time? I don't want to cancel and order from Apple in case it messes with my upgrade. I had zero issues ordering my 5 this way.

    Venting/checking to see what others would do in this situation.

    Thanks!

    Andrew
     
  2. ManUtd08 macrumors member

    Joined:
    Jun 16, 2008
    #2
    I am in the same boat. I just finished chatting with a CSR and she stated that it should still ship in the 7-14 day window. However, I dont think she understood what I was telling her. My order is listed as 'backordered'...so at this point I can only hope that it ships before then.
     
  3. tymaster50 macrumors 68030

    tymaster50

    Joined:
    Oct 3, 2012
    Location:
    New Jersey
    #3
    a month for a $700 phone? Should have waited for the 6 to pre-order lol
     
  4. andrewbkillen thread starter macrumors newbie

    Joined:
    Sep 27, 2012
    #4
    Yeah mine is listed as backordered as well. I almost wonder if they marked all of them backordered while they are processing everything. Their system is a joke, really wish I would have just waited, oh well :rolleyes:
     
  5. Italianblend macrumors 68000

    Italianblend

    Joined:
    Mar 21, 2011
    Location:
    Fatima
    #5
    Honestly I'm surprised that anyone at this point could come up with accurate ship dates. Apple should know by now that they need to mass produce these things before launch.

    I mean, how the heck does even apple know when they can ship a gold 5S now that is is already "sold out" and they have to ask production to increase already.
     
  6. Fireproof! macrumors 6502a

    Fireproof!

    Joined:
    Dec 1, 2008
    Location:
    Frisco, TX
    #6
    Mine shows the same thing. Ordered the 64GB Gray last night from AT&T. When I checked out, it showed "Ships in 7-14 days."

    Now it shows 10/21-10/30 shipping estimate.

    That can't be right. Apple.com still shows the 64GB Gray as available in 7-10 days right now.
     
  7. VSMacOne macrumors 601

    VSMacOne

    Joined:
    Oct 18, 2008
    #7
    I ordered about 6 last night and they either say 10/1/13 to 10/30/13 or 10/21/13 to 10/30/13. So I'm guessing it's more of a default thing. I think we'll see this move back some as they increase manufacturing.
     
  8. Geez1234 macrumors newbie

    Joined:
    Jun 21, 2010
    #8
    My gray 64 says processing, but has the same 10/21-10/30 dates listed. Hopefully that's just a poor estimate.
     
  9. yanki01 macrumors 68030

    yanki01

    Joined:
    Feb 28, 2009
    Location:
    Texas
    #9
    I ordered my iP5 last year early morning, got pushed back to Oct ship date, ended up getting it a week after release. if it's anyway the way it was last year, you won't wait that long. hopefully.
     
  10. Rgladman macrumors regular

    Joined:
    Mar 16, 2011
    Location:
    Central Ohio
    #10
    I have the same situation and the same phone.
     
  11. andrewbkillen thread starter macrumors newbie

    Joined:
    Sep 27, 2012
    #11
    Sounds like everyone is in the same boat. I will keep this updated, may call customer service over my lunch.

    Thanks for all the replys!
     
  12. pdxa4 macrumors 6502

    Joined:
    Aug 4, 2008
    #12
    Hope that this is the case also.

    Same with me, I finally got an order placed last night, 29mins after it went on sale. 64GB Space Gray for AT&T LTE

    Order is now showing "Preparing to Ship" but showing 10/21/13 - 10/30/13*

    I'm guessing that this is an estimate right now and that we will get it sooner than this...
     
  13. Fireproof! macrumors 6502a

    Fireproof!

    Joined:
    Dec 1, 2008
    Location:
    Frisco, TX
    #13
    Good to know guys. Thanks for all the feedback.

    Misery loves company!
     
  14. fotofan macrumors regular

    Joined:
    Feb 25, 2008
    Location:
    New Jersey USA
    #14
    At&t

    I had a really bad experience pre-ordering the 4s. I waited a month while all my friends were walking into the store and buying them on the first day of launch. So I avoided them this time and ordered directly from Apple this time. The 64 GB I ordered isn't supposed to arrive till Oct. 8-10th, but I thought I'd get it faster than if I went through AT&T. Sounds like my suspicions were correct, although maybe these are worst case automated estimates and not really accurate. Good, luck, I hope you're all pleasantly surprised with new phone sooner than expected.
    Question: We have a family plan and I had to use my wife's phone# to order because we had switched phones and my phone number wasn't technically eligible, even though I now have her old 4 (with the broken microphone) and she has my 5. Anybody know if AT&T will still switch the SIM cards for me once it arrives even though I ordered directly through Apple?
     
  15. andrewbkillen thread starter macrumors newbie

    Joined:
    Sep 27, 2012
    #15
    They will. I did the same thing with my 5, stole my brothers upgrade. I ordered a phone under his number. When I got it I called AT&T and had them do whatever they do to swap the phone to my line. Easy peasy.
     
  16. The JTizzle macrumors 6502

    The JTizzle

    Joined:
    Jun 14, 2009
    Location:
    Maine
    #16
    Ordered at 3:05am EST as well, 64 gig Grey, same date. Fingers crossed its will be updated soon.
     
  17. mpfef macrumors newbie

    Joined:
    Mar 30, 2010
    #17
    Same here. I ordered a 16GB Gold 5S for my wife and a 32GB Space Gray for me, we're both switching from VZW and I've got the same 10/21-10/30 ship dates listed in my email that I got a little while ago.

    I ordered a 3:28AM EDT, FWIW.
     
  18. fotofan macrumors regular

    Joined:
    Feb 25, 2008
    Location:
    New Jersey USA
    #18
    Thanks Andrew

    I will just walk into the local AT&T store with the new phone when it arrives and let them swap the SIM cards. Good luck, I hope it comes quickly.
    It's funny, I just looked on the Apple Store at 10:45 AM EST and they are quoting the same 7-10 days to ship that I was given for my 3:15 AM EST order. I don't think we should put much stock in these estimates. Just get into the que and hope for the best. I'm dealing with a bad microphone that I need to bypass with a bluetooth device, so I hope it's not three weeks, but what ever!
     
  19. ManUtd08 macrumors member

    Joined:
    Jun 16, 2008
    #19
    Answer from CSR

    Just got done chatting with my 2nd CSR of the day and got this reponse regarding the 10/21 - 10/31 ship date.

    "Since this is for an iPhone 5s, you may experience delay on shipment. The 10/21 to 10/30 is a system generated shipment dates. You should still receive the device within 7-14 days since if it gets delayed, it should only consume 2 to 3 business days."

    Confirmed that the 10/21 - 10/31 are shipping placeholders. :)
     
  20. TigerStephie macrumors regular

    Joined:
    Jun 27, 2010
    #20
    I got my confirmation at 3:09 for a black and a gold (each 16) and the order status says preparing to ship for both with dates 10-01- 10-30 on both phones. However the email status says 10-1-10-10 for the black and 10-21-10-30 for the gold. Hopefully I get both sooner than later.
     
  21. Rgladman macrumors regular

    Joined:
    Mar 16, 2011
    Location:
    Central Ohio
    #21
    I think what's driving the date is that mine shows the Sim as back ordered and others have indicated the same.

    Could be they just haven't matched up a sim to the phone and the date will change once they do.

    I hope!
     
  22. jhearty99 macrumors 6502

    jhearty99

    Joined:
    Sep 17, 2012
    Location:
    Long Island, NY
    #22
    I placed my order for a 64gb space grey at 3:02 through the apple store app. Was driving to work today and passed a corporate AT&T store. Walked out in 5 minutes with a 64gb space grey. I strongly suggest anyone wanted a space grey, especially a higher capacity phone, to try an AT&T store.
     
  23. fotofan macrumors regular

    Joined:
    Feb 25, 2008
    Location:
    New Jersey USA
    #23
    You're killing me jhearty!!!

    LOL
    I don't even want to know. I already burned the upgrade with the Apple order and don't know if I can cancel now. It always seems I could have played it better with these upgrades. As I said earlier, I had friends walking out with new phones during the 4s update while I twiddled my thumbs for a month waiting for my "pre-order" to arrive. It teaches me patience.
    Actually, thanks for the info. I guess I take the "bird i the hand is worth two in the bush" approach with these upgrades. I know I'm in a que to get it and don't have the uncertainty of going to the store only to have them tell me they sold out and the next shipment is in a month, which has also happened to me before.
     
  24. TheGritmaster macrumors newbie

    Joined:
    Sep 19, 2013
    #24
    I ordered a 16GB Space Gray from AT&T at 2:19am central and I got my confirmation today that says shipping between 10/1 and 10/10. Although I just had a coworker walk across the street to an AT&T store and pick one up. Now I'm mad since my upgrade is burned. :mad:
     
  25. carelesswhisper macrumors member

    Joined:
    Jan 29, 2011
    #25
    I remember this happening to me a couple years ago with the 4S, but I ended up getting it in a couple days even though it said 'backordered.' I figured maybe their computers were just getting confused due to all the chaos.
     

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