7.1.2 froze my iPhone 5 and now it wont do anything


macrumors newbie
Original poster
Jun 30, 2014

Long time reader, first post.

Went through the Settings -> General -> Software Update method to find 7.1.2 and it has frozen upon installation approx 33% of the way through. It has remained in this state overnight.

My phone is not jailbroken or anything like that and I have tried hard resetting it but nothing is happening. When connected to iTunes, all iTunes says is, "To allow access please respond on your phone" which I obviously can't do.

Any ideas how to resolve this?

Thanks in advance
Last edited:


macrumors 68000
Mar 6, 2009
Atlanta, GA USA
Try holding sleep and home until the phone resets. Try again.
After doing this (it may take a relatively long time to finish the hard reset - don't panic), check your phone Settings for the iOS version. You may find that it's updated after all. *common problem with this upgrade*
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