A 2nd replacement

Discussion in 'iPhone' started by bsbfan, Sep 30, 2012.

  1. bsbfan macrumors member

    Joined:
    Sep 24, 2012
    #1
    Do you think Apple will do a 2nd replacement for my new 5? I did it today bc of a dead pixel and I see another and a chip w paint missing on the side.

    The employee helping me said to come back in if any similar issues persist on the replacement, I don't know if he was blowing smoke or what.

    Will they likely accommodate me and move on or just snicker and say I am too paranoid?
     
  2. drkryn macrumors member

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    Nov 12, 2011
  3. imazu macrumors regular

    Joined:
    Jul 4, 2012
    Location:
    Couch
    #3
    I was at the Apple Store yesterday and today. Yesterday they replaced it for cosmetic damage, I actually don't have any plan of having it replaced but the specialist told me he'll have a genius take care of it. I inspected the the bezel and no dings or dents but when I got home the back alum has fade by the antenna. I went back today, the genius explained that they are only allowed to do a replacement of 1 time for cosmetic issue. Other than that you can still go and have it replaced within 30days. If for some reason there is another cosmetic issue that was unseen during the replacement or you settled for something less cosmetic damage you originally have and you decide you want a perfect one, the process is call Apple Support and they will advice the next process. The guy told me also that he can only open 3 replacement iPhone for me to inspect. I choose the one with less cosmetic damage and I asked him to take note on the report that there's a fade on the right side. I have 2 iPhones, 1 don't have issue and the other one does have issue. But I guess I'll live with it.
     
  4. bsbfan thread starter macrumors member

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    Sep 24, 2012
    #4
    so he said he was only allowed to due 1 replacement, but yet you got 2 phones? sorry, confused did he do the 2nd replacement?
     
  5. imazu macrumors regular

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    Jul 4, 2012
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    Couch
    #5
    Sorry, 1 replacement for cosmetic issue. I have a 2nd replacement because I just got it last night and came back today and showed that the replacement I had a fade at the back which is more obvious when you remove the plaxtic cover and he agreed it is cosmetic. Then he started explaining to me that he can only show me 3 iphones that I can look at. If I get lucky that I got a perfect one, that's it. But if the perfect one I got has unseen cosmetic damage, I will need to call Apple Support to have it replaced. BUT if you have a different issue like charging port, wifi, dead pixel, jack port not cosmetic related, you're 30 days still active.

    We have 2 iPhone 5 in the family, one is perfect out of the box and the other one has some cosmetic issue.
     
  6. bsbfan thread starter macrumors member

    Joined:
    Sep 24, 2012
    #6
    Thanks for the clarification, so he did do 2 replacements essentially but told you today that whichever you picked you were stuck with unless you went through apple support and the mail in process.

    Gotcha, I just didn't know if the employee who told me if there is another issue to just make it back up was just making small talk or serious. He did say that a pixel is not cosmetic, that it is a defect. So I always got the "it was replaced due to a defect, now I want it replacement because there is a chip of paint missing which is cosmetic". I am probably making a big deal out of nothing.
     
  7. 5enohpi macrumors regular

    5enohpi

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    Sep 23, 2012
    Location:
    Philly/Vegas
    #7
    I made the genius rep open 4 phones in search of a flawless one. You just gotta put pressure on em and they give in eventually
     
  8. imazu macrumors regular

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    Jul 4, 2012
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    Couch
    #8
    I thought of that as well but mine was a dent, and the specialist told me that I don't have to settle for something I'll be thinking about. If incase you settle for something less cosmetic damage, just have them it noted just incase you want a perfect one just call Apple Support. He told me that Apple Support can still send you to the store one more to have it replaced or do mail in process, I guess.

    Some Apple Store might have a different policy on replacing units but this was the explanation I got today.
     
  9. bsbfan thread starter macrumors member

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    Sep 24, 2012
    #9
    This apple store was crazy busy and he was rushing so I just took the replacement, gave it a quick once over and that was it.
     
  10. imazu macrumors regular

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    Jul 4, 2012
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    Couch
    #10
    When you go, take your time. That's what I did today. There were other customers looking at what I'm doing. Probably thinking I'm crazy. I even asked the genius to lend me a microfiber to make sure of what I'm looking at is just a dust. There was another one that has dust particle inside the camera.
     
  11. bsbfan thread starter macrumors member

    Joined:
    Sep 24, 2012
    #11
    I already got a mini florescent flashlight and a microfiber sitting by my new phone in the box ready to go in at noon tomorrow lol.

    I just don't want them to like snicker and turn me away.
     
  12. swingerofbirch macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #12
    Apple should stop embarrassing itself, do the right thing, and sell these ones with defects as seconds at a discount like clothing stores do. It seems like there are plenty of people on these forums who don't mind the imperfections and would gladly buy a chipped phone at a discount, but there are plenty of people who expect what Apple advertises to be true and end up wasting their own time and the retail employees' time to get what they should have the first time around. It's possible Apple would end up losing less money doing things this way rather than opening up so many boxes to find one without defects. I imagine those open-boxed phones are then reconditioned and sold as refurbished.
     
  13. imazu macrumors regular

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    #13
    Just be calm when you talk to them. ;) good luck
     
  14. bsbfan thread starter macrumors member

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    Sep 24, 2012
    #14
    thanks probably making a big deal out of nothing. Watch the guy that helped me today be there tomorrow and be able to say "Yeah, I told him to come back in...":D
     
  15. imazu macrumors regular

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    Jul 4, 2012
    Location:
    Couch
    #15
    :D i didn't really plan on exchanging mine, i just mentioned it and he told me that you don't have to settle for something if there's something they can do about it especially for the amount I paid for it. he did convinced me, cause I told him I don't have a lot of time and I still in the 30 days period but he said he'll try to have me in 20 mins.
     
  16. bsbfan thread starter macrumors member

    Joined:
    Sep 24, 2012
    #16
    I got it replaced but the manager said if it needs to be done again, call apple.

    Sigh, I will never get a perfect phone. This one is flawless until a micro particle resembling a dead pixel on the bottom of the left side appeared with a flashlight to it and wouldn't come off. This was is not noticeable unless you are looking for it and even then you have to give it another look so your eyes focus properly. Maybe I am paranoid, I never saw any dead pixels on my 4 replacement 2 years ago. Then again, I never went with a flashlight to it lol.
     
  17. bsbfan thread starter macrumors member

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    Sep 24, 2012
  18. scotigno macrumors member

    Joined:
    Jun 6, 2012
    #18
    Does Apple stores usually have a great amount of replacement iPhones. I have an appointment on thursday because my home button only works if i press on the right side of the button. Im just making sure when i get there, they will have my iphone in stock for replacement.
     
  19. John T macrumors 68020

    John T

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    Mar 18, 2006
    Location:
    UK.
    #19
    Has it occurred to you to phone the store before you leave in order to check?
     
  20. lls4f macrumors regular

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    Apr 2, 2012
    Location:
    United States
    #20
    I'm waiting for my second replacement. First phone's earpiece speaker was dead and the replacement they gave me won't connect to wifi. I went back last night and they were out of my model (sprint white 64gb...not the most common request). The genius put in an order for in store pickup and said he would guess it would be here by Friday. I just want a working phone! Apple's been good about it though. The replacement process for me has been relatively straightforward thus far
     
  21. bsbfan thread starter macrumors member

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    Sep 24, 2012
    #21
    Yeah but I am obsessive, I want a perfect phone. None had issues, just small cosmetic concerns.
     
  22. drew0020 macrumors 65816

    drew0020

    Joined:
    Nov 10, 2006
    #22
    I dont think there is a perfect iPhone 5. You have to pick and choose. For me, its no dings or dents in the phone plus no dead pixels. I can handle a little scratch on the aluminum bezel.
     
  23. famous600 macrumors 6502a

    famous600

    Joined:
    Apr 8, 2010
    #23
    So the only way you can see the particle is by holding a flashlight to it??
     
  24. VandyChem2009 macrumors 6502a

    VandyChem2009

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    Oct 25, 2011
    Location:
    Houston, Texas
    #24
    smh
     
  25. johndallas999 macrumors 6502a

    johndallas999

    Joined:
    Oct 9, 2008
    Location:
    Seattle
    #25
    What is Apple doing with all these brand new phones they open for customers that are rejected? Send the back or just save them for someone "less picky"?
     

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