I know that a lot of people only tend to post here when they get a bunch of crap service from Apple, so I would like to counter that with my good experience today. I drove down to the Apple Store here in St. Louis (45 minute drive) to register to win the G5 Tower + 23 inch monitor + Production Suite. Since I'd been having problems waking my computer from sleep, see thread Help with PB Comas, I decided to take my PowerBook along and talk to the 'Genius' about it. Of course, like a car, the PowerBook didn't act up for the guy, but he checked a bunch of stuff, and reset the PMU, and told me that it was probably software related. I also casually mentioned that my battery life had always been pretty crappy ever since getting the laptop nearly a year ago. By crappy I mean that with screen brightness on one bar, processor scaled back, and only running iTunes and word processing, I would only get about 2 hours. Anyway, he set me up to get a new battery for free. He said that he would have given me one right there in the store, but with the recall they didn't have any in stock. All I have to do then is call the AppleCare hotline, and give them my address and they'll ship it to me. I was already going to purchase the AppleCare 3-year warranty today, but this just reminded me the high quality service and insurance. I don't know how or if anyone will respond, but I just wanted to make sure that people know that Apple does provide good service, and the bad experiences that some report may be anomalous as opposed to the standard.