So I started another thread a few days ago that's been buried a few pages in by now I'm sure. Basically I lucked into a launch day iPhone5 at a Verizon store that didn't see much of a crowd. The phone was awesome in every way, I got a black 64GB model, not a scratch or dent on it. Then a couple of days ago it started acting funny, eventually quitting working entirely. Bad hardware, I took it right into the Apple store to see a genius. They gave me a replacement when they couldn't even get it to restore, I was OK with the fact that the replacement wasn't in factory packaging; though I thought it might have been a refurbished model, perhaps from one that didn't make it out of the factory as a first run. But then I noticed it was chipped as I was leaving the mall. Looked like someone had dropped it right on it's bottom right corder on the pavement. went back and they told me all the phones have flaws and that they wouldn't be able to replace it for me because of that. So I went to Verizon, asked if they'd return my original iPhone. They said they would so I ran back to the Apple store and practically start a riot to get my old phone back. Apple store manager assured me that if I took that route, they were done helping me. So I went to Verizon, they returned my phone and then informed me that my new one would be there in 2-4 days. But when the email came telling me the order had been placed, it said end of October. NOT GOOD ENOUGH! Verizon claims that the original date they told me was/still is, correct. But it's been 2 days and the phone hasn't shipped. Now that it's the weekend the earliest it could ship is Monday. I'm guessing it's going to be Thursday at the earliest that my phone can arrive. In the meantime, Apple apparently has been getting new shipments at the store fairly frequently and they explained that I can order online and select "pickup in store" and perhaps get one next day if they're going to be in stock. I tried this last night and the website wouldn't accept my billing password. No luck. So I called customer care this morning to complain. I'm normally a pretty reasonable guy, but this business of getting screwed over not being willing to accept a damaged phone when I bought the most expensive version they even have is not acceptable to me. I explained the situation to customer care, they told me to work out my billing password with Verizon and try calling them tonight so they can try and snag a phone in tomorrow's shipment (assuming one of the local Apple stores will get some phones overnight). That's all fine I guess, but why can't they just pull one out of a warehouse and overnight it to me, bypassing all this run-around crap. I'm a loyal Apple customer. All told I've purchased close to $10K in apple products in the past 5-6 years. I think that given my purchasing history, and my poor customer service experience this go around, they should pull out the stops and just get me a phone. I know they can do it, and it's off putting hearing them say that they'd have to build one and have it sent from China, so my best bet would be to log on religiously every night and try and snag one through the lottery. Like I said, I'm LIVID. Oh, and to top it all off. Since I went over to Verizon for this phone, I've already pre-paid for October and September service. So I've been billed for time that I may not even have a phone. And there's a hitch in Verizon's system that prevents them from activating an old LG phone I have on my line while I have a pending order. So I'm screwed from both ends. Less upset with Verizon, as far as I can tell they've pulled all the strings possible to get a phone as quick as they can. But Apple is really pissing me off. Sorry for the novel. Anyone have suggestions on how to get Apple to budge? And for the Portland area folks, it's the Washington Square Apple store in Tigard that screwed me over. Beware the manager and Genius team at this location. You're better off to deal with Apple care over the phone.