Hi, I've never posted here but a extremely frustrated with Apple 'Customer Care' in Australia and wish to escalate my issue. Can you please assist me with comments on this letter? Apple Australia does not publish or give out e-mail addresses so this will be sent in hardcopy and fax form to the Customer Care Manager. Please advise if you believe I can improve the letter. Without being a nuisance, is there any other Apple contact you know from experience would like to get a CC'd version? Many thanks! BB I have received great and welcome support from both the retailer and service centre (hi guys - thanks!) and my beef is the difficulty with dealing with Apple Australia 'Customer Care'. I'm close to sending the letter by fax but seek your input! BB.