Advice, please: How is this letter to Apple (Australia) Service? My MBA is a 'lemon'

Discussion in 'Buying Tips and Advice' started by BiziBB, Apr 10, 2008.

  1. BiziBB macrumors newbie

    Apr 10, 2008
    I've never posted here but a extremely frustrated with Apple 'Customer Care' in Australia and wish to escalate my issue.

    Can you please assist me with comments on this letter?
    Apple Australia does not publish or give out e-mail addresses so this will be sent in hardcopy and fax form to the Customer Care Manager.

    Please advise if you believe I can improve the letter.
    Without being a nuisance, is there any other Apple contact you know from experience would like to get a CC'd version?

    Many thanks!

    I have received great and welcome support from both the retailer and service centre (hi guys - thanks!) and my beef is the difficulty with dealing with Apple Australia 'Customer Care'.

    I'm close to sending the letter by fax but seek your input!

  2. Eraserhead macrumors G4


    Nov 3, 2005
    Its the first repair, they need more time, they look like they are trying to get you a working machine. Unlike its competitors machines at this price point Apple doesn't guarantee fast service.
  3. BiziBB thread starter macrumors newbie

    Apr 10, 2008
    I wonder how many more parts and more time is required.
    It is easy to get through three people on the phone (30+ minutes) and in the end I could not get an e-mail address (any e-mail!)

    How is the letter?
    Thank you for any feedback about that. :)

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