iPhone 8(+) After it turns on I can not make a phone call or send a text for at least 5 minutes, please help

torontosportsfan

macrumors member
Original poster
Jul 1, 2016
56
10
Toronto, Ontario Canada
Last night and today when I turn on my 8+ if I wanted to make a phone call when I press the first number I hear the tone sound which does not stop until I completely close the phone icon. Also if I try to text someone and press the first letter of their name their contact does not show up where it says To. I don't know if it's a software problem because I want to download iOs 12, however it's saying 3 hours just to back it up. I got an Apple appointment at their Genus Bar but it's not until next Thursday at 4:10 PM. I thought of going tomorrow morning when they open but not sure if they will be able to see me. So has anyone had this problem before?
 

niji

Contributor
Feb 9, 2003
1,451
1,160
tokyo
it sounds like a frustrating problem to be sure.
try turning off WiFi calling if its enabled.
if i were you, depending on how close the apple store is to your location, i wouldn't wait until the time slot that was available over the net. if you show up (early) during the day, and calmly tell them that the phone can't even make a normal call, its likely they will give you an opportunity to be fitted in if an appointment doesn't show up.
 

torontosportsfan

macrumors member
Original poster
Jul 1, 2016
56
10
Toronto, Ontario Canada
I never had WiFi calling turned on.

Also since I posted my backup has improved on being finished, so hopefully I can download iOS 12 later tonight.

Finally I can still make phone calls or write texts, however as I previously said after turning on my 8+ I need to wait 5 minutes to do either one. If I can download iOS 12 and still have that problem I might try walking in without an appointment this Monday. Now if it matters I have Apple Care + so maybe that can help my chances? The Apple store closest to where I live is opening at 9:00 AM for holiday hours which is an hour earlier with the exceptions on Sunday's. Plus I think if I went tomorrow morning even for 9:00 AM there would be more people than usual. Hopefully downloading iOS 12 can fix this problem and I won't even have to make my scheduled Genus Bar appointment.
 

torontosportsfan

macrumors member
Original poster
Jul 1, 2016
56
10
Toronto, Ontario Canada
Update:

After getting more than halfway done it said my backup failed and it was on going for at least at a few hours, so I'm frustrated at that.

I'm trying it again and this time prior to doing it I signed out of iCloud on my 8+ in the settings and signed back in. If it does not work after trying that I'm going to walk into the Apple Store on Monday when they open at 9:00 AM, tell them in a calm way what happened and if they can see me without an appointment. I can not wait until next Thursday.
 

torontosportsfan

macrumors member
Original poster
Jul 1, 2016
56
10
Toronto, Ontario Canada
Last night my 8+ backup finally worked and finished at 3:06 AM EST.

I also was able to download iOS 12.1 and it completely fixed the problem of not being able to call or text when it turns on.

I was honestly and happily surprised this fixed those problems because my Dad has an iPhone 8 and is still on iOS 11.0.2 which is what I previously had and he has not had those same issues.