Resolved AirPods connect and play audio from apps just fine, but almost never work with Siri and phone calls.

ryanasimov

macrumors 6502
Original poster
Apr 1, 2007
254
179
All of my apps with audio (Music, Audible, Podcasts, SiriusXM, Amazon Music, and others) play through my AirPods, but if I try to invoke Siri or use them during a phone call they are silent. I can sort of "jump start" them by killing open audio apps or playing some audio and immediately making a call, but soon thereafter they revert to their previous silent behavior.

What I've done: Unpaired and re-paired AirPods multiple times, reset network settings on iPhone, rebooted iPhone; pretty much everything I can think of before taking them into an Apple store (though these are launch AirPods and probably out of warranty).
 

err404

macrumors 68030
Mar 4, 2007
2,509
613
I am frequently having the same issue since moving to iOS 11. I seem to have more issues if I have been using the AirPods for music just prior to making a call.
My AirPods have been less reliable in general since iOS 11. I assume that the issue is software.
For what it’s worth, the AirPods have been out for less than a year, so they are still be under warranty.
 

hubieonekanubie

macrumors regular
Jul 15, 2010
208
188
Kansas
I’m betting you have an Apple Watch. Put it in airplane mode and see if they work for calls.
All of my apps with audio (Music, Audible, Podcasts, SiriusXM, Amazon Music, and others) play through my AirPods, but if I try to invoke Siri or use them during a phone call they are silent. I can sort of "jump start" them by killing open audio apps or playing some audio and immediately making a call, but soon thereafter they revert to their previous silent behavior.

What I've done: Unpaired and re-paired AirPods multiple times, reset network settings on iPhone, rebooted iPhone; pretty much everything I can think of before taking them into an Apple store (though these are launch AirPods and probably out of warranty).
 
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ryanasimov

macrumors 6502
Original poster
Apr 1, 2007
254
179
Okay, I found an answer, though it is really unsatisfactory. I have the Tile app installed and a number of Tiles associated with it. Once I disabled Bluetooth in the app the AirPods worked perfectly.

I like my Tiles and would like to keep using them, so for now I m using my iPad to keep track of my Tiles not as convenient because I don’t always have my iPad on me, but it will have to do until the conflict with the Tile app is worked out.
 

DeepIn2U

macrumors 603
May 30, 2002
6,034
1,618
Toronto, Ontario, Canada
I am frequently having the same issue since moving to iOS 11. I seem to have more issues if I have been using the AirPods for music just prior to making a call.
My AirPods have been less reliable in general since iOS 11. I assume that the issue is software.
For what it’s worth, the AirPods have been out for less than a year, so they are still be under warranty.
I had bought I was he only one experiencing issues with music payback to calls after iOS 11 etc I have third party BT headphones. Seems a software stack update maybe required via iOS 11 on the local chip (iPhone) and maybe my Jabras. I’ll check the latter first. Does AirPods have updates, any updates pending?