Allergic to iOS 5? My story of 3 iPhones in 3 days.

Discussion in 'iOS 5 and earlier' started by Danco1087, Oct 18, 2011.

  1. Danco1087 macrumors newbie

    May 14, 2011
    So I figured I'd share my story with you guys and see if maybe someone else has had a similar issue or has a solution of some sort. Here's what happened...

    It all started last Wednesday. I got home from work, downloaded iTunes 10.5 on my computer, and proceeded to download iOS 5. Everything went smoothly, until I start going through the setup screen. As I start going through it, I get to a point where it reads "non compatible sim card". ITunes read the same message. It also says "no service" in the upper left corner of the screen. So the next night I visited my local AT&T store, where they replaced the sim card for me. No luck. Still the same problem. So I made an appointment to visit the genius bar. *Unfortunately, due to the 4s release, they were backed up for a few days. So I dealt without a phone for a few days and went to my local Apple store (Garden State Plaza - Paramus, NJ) for my appointment. One of the techs started looking at my phone, and after assessing my situation, he decided a replacement phone was the route to take since I am still in warranty. He gave me a new iPhone and even downloaded iOS 5 in the store for me to save me the step. So I left the store with a working phone again. But unfortunately, the story doesn't end here.

    I go home and plug into iTunes to restore my phone from backup. The phone reboots after being wiped, and seconds later, the same message pops up on iTunes and on my phone: unsupported sim card, and no service. So I immediately made another genius bar appointment. Since Garden State Plaza is closed on Sunday's, I went to Willowbrook Mall in Wayne, NJ. Again, the genius bar was quite backed up, so I had some waiting to do. But they eventually got to me, and I told them my story. They felt I should try another new sim card, even though it was only 2 days old. So I went to an AT&T store in the same mall and they gave me another new sim card and did everything they could think of to correct my issue. Nothing worked. So I returned back to Apple, where they were nice enough to replace the phone under warranty again. This time, they didn't update it to iOS 5 due to long download times. They left it running 4.3.5. But it was actually a blessing in disguise. I got home and was able to restore the phone from backup and everything was just the way it was before trying to update originally...but I still wanted iOS 5. So I decided to take a gamble and try downloading iOS 5 on another computer in my house. Just like the first time I did it, and like when I did it on my iPad, my iPod touch and my mom's 3GS, everything went very smoothly...with one exception: the problem had come back. "No service" in the top left corner, unsupported sim card on iTunes and on the phone.*

    So back to Apple I went for the third day in a row. I showed the tech my phone, told him the whole story, and told him all I ask is for one more replacement, with iOS 4.3.5, and I'll leave it at that and give up trying to get iOS 5 on my phone for now. He was reluctant at first...and hell I would be too. 3 phones in 3 days? Thats gotta raise some sort of red flag with management. But after trying his own personal phone's sim card in my phone and ending up with the same result, he gave in and gave me another phone. So I brought it home, loaded up my info, and now I have a phone again after 5 days without it.

    I'm beginning to think that my iPhone doesn't want to get updated anymore. I mean, something is not adding up. *What the hell could make this happen? Any time the phone with my sim card gets wiped while running iOS 5, the fault appears and ultimately bricks the phone. Maybe the universe is telling me to get a 4s...but if I do, who's to say I won't have the same issue?*All I want is a working iPhone that's up to date with all my apps and contacts and settings. Doesn't seem too far fetched, does it? Yet for some reason, it does.*

    If anyone has any info pertaining to this issue, whether you've seen it before, or you have an idea to resolve it, I'd like to hear your input.
  2. SkippyThorson, Oct 18, 2011
    Last edited: Oct 25, 2011

    SkippyThorson macrumors 65816


    Jul 22, 2007
    Utica, NY
    So, after reading the entire story, I have only one conclusion. Each time the phone became corrupted, there was a common theme. You restored from a backup.

    I believe the issue lies with some sort of corruption in the backup that's on your computer. You need to start fresh with a new iPhone, without restoring from a backup.

    I would guess you just need to set it up as a new device, and go about adding all of your data to the new iPhone.* That way, no potentially corrupted backup gets reloaded on to the thing - it's all fresh and new.

    * I'm not responsible if the issue comes back. That's just my educated guess.
  3. Danco1087 thread starter macrumors newbie

    May 14, 2011
    on the surface, it appears you're right. i reached the same conclusion. but, i tested that theory in two ways and dismissed that possibility. here's how:

    1) when i got the first replacement, and the tech loaded iOS 5 on it in store, he told me to go into settings/general/reset/erase all contacts and settings. then in the new iphone iOS 5 startup screen, when asked to set up as new phone, restore from icloud or restore from itunes, choose itunes. so thats what i planned to do. but i didnt even get that far. i went settings/general/reset/erase all contacts and settings, and the device rebooted. and thats when that one bit the dust. so i didnt even get to tell the phone to restore from backup.

    2) on the second phone, i went to a totally different computer, one that i never used for any iDevice, and backed up my phone and apps. then tried a fresh download and install of iOS 5. and that one crashed too.

    a real head-scratcher, huh? haha...
  4. Humptydump macrumors member


    Aug 21, 2010
    A very wet Island
    Similar Issue

    My Girlfriends phone went a similar way after update to IOS5.
    On Uk carrier, updated Iphone 4 to IOS 5, after this it just kept searching for the signal, going between Orange and No service. Took a trip to orange who blamed the phone , so went to apple who just replaced it.

    So far she has had no issues, I have so far put it down to just coincidence.
  5. Danco1087 thread starter macrumors newbie

    May 14, 2011
    #5 one? I can't believe I'm the only person this has happened to...
  6. astral125 macrumors 6502

    Jul 24, 2011
    Do you have a laptop? If you do, bring it to the apple store and ask them to show you how to upgrade to iOS5 and restore your data.


    Sorry, that's all i can think of.
  7. kidwithdimples macrumors 6502a

    Jun 17, 2007
    Can you provide some cliffs? If cliffs are somewhat appealing then I'll read the story.
  8. crzy4dals macrumors newbie

    Sep 19, 2010
    I have the same problem.... Question for you -- was your first phone that you tried to update a replacement phone? Mine was.... and from what I have read on apple support community - this is where the problem lies. Seems that when they have issued replacement phones in the past Apple was not updating the information in thier systems.... so as phone get refurbed they are then sent out as replacement stock.... You phone could have been an O2 phone or another carrier .... now when you update to iOS5 - it is reading the phone as a O2 phone and not a ATT phone....

    I am going to try again in the am to update before class and I have an appointment set for 12:30 with the apple store incase it bricks again.
  9. Danco1087 thread starter macrumors newbie

    May 14, 2011

    It was a replacement. And you're actually making me think here, because when I went to AT&T the second time they were saying "maybe it's possible they gave you a phone from a different carrier." but I kept thinking to myself there's no way a Verizon phone would work...but it didn't even cross my mind that it might be from a different gsm provider like you're saying. I wonder how we can correct an issue like this...
  10. crzy4dals macrumors newbie

    Sep 19, 2010
    check out this thread

    I actually looked at the receipt they gave me last week today for my replacement today and someones name is on it with my email address and the s/n for the new phone. I will be taking my macbook with me tomorrow - I want a working phone that I can be sure will work until the iphone5 comes out. I am not buying the 4s.
  11. Danco1087 thread starter macrumors newbie

    May 14, 2011
    I'd love to here how you make out. And btw, that thread you linked to on the apple support site...that's some good stuff. It's getting me thinking. Thanks for sharing it.

Share This Page