Hi all! Please forgive me in advance, as A) I'm not really an Apple person, so my knowledge is limited and B) this is a long story. Hoping you experts can help shed some light on this. Here are the basics: In 9/2015, I bought my wife an Apple Watch from Cowboom.com. If you're not familiar with them, they used to sell used electronics for Best Buy, typically open box and returns. They're not in business anymore, as Best Buy now does this themselves through BB Outlet. We set the watch up fine in 9/2015 and my wife used it for a few months until she decided she didn't need it. We did the normal unpair, factory reset, and sold it on eBay in 2/2016. Two days ago (so this is 17 months later) I got a message from the buyer saying the watch needs repairs and that I need to remove it from my iCloud account because Apple is refusing to repair it because of some kind of lock. I admittedly know very little about Apple devices (I'm an Android user), so I login to my wife's iCloud account to remove the watch, but it does not appear anywhere in our list of devices. I let the buyer know that, and she then asks if I'm the original owner. I reply that I wasn't, since I bought the watch used from Cowboom.com. She then says the problem is probably that the original buyer never removed it from their iCloud account. She asks me for proof of purchase since Apple Support is telling her they can unlock it and do the repairs if they have an original proof of purchase. I send her the only documentation I have, which is an Amazon Payments receipt since I used my Amazon account to pay at Cowboom. I emailed the address on Cowboom's now defunct website to ask for an original invoice, but I'm not confident I'll ever hear back. Today the buyer forwards the following message to me, supposedly from Apple Support after she sent them the receipt I gave her: "Thank you for contacting apple support. We are really getting stuck here with this watch and I’m really sorry that its been such a process. If this customer does have an original proof of purchase we can remove the activation lock and set up a repair if he doesn’t have the original proof of purchase for this device I would honestly ask for a refund as he resold you a product that we cannot service due to this activation lock. Im really sorry that I don’t have better news on this and I will ask that you keep me in the loop and see what he has. As it stands right now though we cannot service a device that is activation locked to someone else." I'm immediately skeptical of the message because of the extremely poor grammar and punctuation -- this is the first time I start to doubt the buyer. Until this point, I genuinely felt bad and wanted to help. I go ahead and reply to her that I'm sorry the payment receipt wasn't enough, but that I will continue working with Best Buy and the former Cowboom to get an original invoice. I get a note from PayPal in my Message Center instructing me to refund the buyer due to a "problem with the device." So apparently she called PayPal and asked for a refund? I've never dealt with that before... In the meantime, I've started doing some research on activation locks since I've never heard that term before. Am I correct in stating that since my wife successfully used the watch for 5 months and this person has been using it for 17 months, it can't be activation locked to the original owner (the person before me)? It seems like this is something that prevents you from ever signing in and setting up the watch in the first place. Maybe I'm missing something... I want to believe and help this person because that's the way I am, but the longer this has gone on the more skeptical I've gotten. I'd honestly appreciate thoughts either way.