Amount of free space on iPhone does not match what iTunes shows me?

Discussion in 'iPhone' started by kat.hayes, Apr 11, 2016.

  1. kat.hayes macrumors 65816

    Oct 10, 2011
    My 64GB 6S+ keeps giving me messages that I am running out of space. iTunes shows me I have 14.79GB of free space after syncing it via a cable. My iPhone show that I have 897MB available, which I sort of don't believe because I just transferred over tons of videos to my Mac and deleted them from the phone and this amount did not change. Anyone know why there is this discrepancy between what my Mac/iTunes thinks is available and what the iPhone thinks is available?

  2. rigormortis macrumors 68000


    Jun 11, 2009
    its probably time to backup , erase and restore the iPhone

    or you can try unsyncing each content and see which one fixes it ( video , tv shows , music , books, etc )

    it didn't show any other?

    can you match up the categories in manage storage to iTunes , i had like 20 gigs of photos and like 30 gigs of other once
    --- Post Merged, Apr 11, 2016 ---
    turning on stuff like iTunes match is notorious for not deleting the content on the phone and leaving it there, requiring you do turn off iTunes match, and erasing the library and then enabling it again
  3. kat.hayes thread starter macrumors 65816

    Oct 10, 2011

    I actually use Image Capture on my Mac to import videos and photos because I dont know how else to get the highest quality versions off the phone without compression being added. You made me think, I'm guessing doing this is somehow related to the problem...
  4. rigormortis macrumors 68000


    Jun 11, 2009
    when you import the photos and videos using photos app they are imported at the native format and either stored on your mac hard disk, or upload to iCloud. you can export the originals if you need them. i don't understand your last post. there is no need to use image capture to avoid additional compression

    image capture / quicktime is only used to record the actual content on your iPhone screen, for recording demos.
    such as this one

    i tried to use quicktime to record net fix, but it did not work! hahah
  5. Jychow macrumors newbie

    Oct 29, 2011
    Perhaps you can check out the folder named Recently Deleted in Photos. Make sure you clear that out.
  6. rigormortis macrumors 68000


    Jun 11, 2009
    okay , i think you're okay and you use image capture because its a hassle to put them in photos and export them, but i don't think thats your problem. i think you need to backup erase and restore

    thats a good suggestion!
    --- Post Merged, Apr 12, 2016 ---
    maybe you turned on photos in the cloud, and the photos are being left behind on the phone ?
  7. e93to macrumors 6502a


    Jan 23, 2015
    It happens to me too every time I sync hundreds of songs (deleting playlists containing ~1000 songs and then importing a new playlist with ~2000 songs). When I reconnect my iPhone, it shows, well, correct* storage reading.

    The reason why I put * before "correct" is because iTunes has never shown me actual "correct" remaining free storage. I currently have 1.1gb free on my 5S, but my iTunes would show I have 1.7gb... As far back as I can remember (since 3G), it's always been like that for me...
  8. megagene macrumors member


    Feb 25, 2016
    Yeah, I've noticed that too. It drives me nuts.
  9. kat.hayes thread starter macrumors 65816

    Oct 10, 2011
    Yes, that was it! I never checked that before. Thanks!

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8 April 11, 2016