I got an iPhone 5 back in April and my earbuds that came with it died a couple days ago. I also had this stiff power button issue that wasn't too big of a deal but I went to the Apple store today to get a new earbud replacement with no intentions of a phone replacement. I got the earbud replacement and I just mentioned to them about the stiff power button on my iPhone 5. They said that's not normal and quickly gave me a new iphone 5 replacement. I was in and out of the Apple store in less than 15 mins with new earbuds and a new iPhone 5 replacement. This is the kind of customer experience Samsung, HTC and other phone companies should have and another reason why I go with Apple. I've dealt with Samsung customer service before back when I had an S2 and S3 and it was just horrid, going back and forth between my carrier and them.