I went into my local Apple Store today for my genius bar appointment. I guess there was some event going on at our outdoor mall because there wasn't parking anywhere so I had to park at the Trader Joe's across the street, which made me 8 minutes late (was already going to be a little late). Even though I was late they still happily helped me when ready and I didn't wait more than a few minutes. I took my iPhone in because of my screen making a popping sound and not seeming as flush all the way around as it should be. There was an out of box scuff that I mentioned and showed, but I wasn't going to get it replaced just for that. The genius told me he wouldn't replace it for the scuff because I didn't open it there; that seemed odd by I didn't care too much. He explained that their process for the front place issues I was having is reseating it and then returning if it occurs again. Of course with my luck one of the times it stops making the sound is when I show it to him. He reseats it anyway and actually took me into the back of the store where it wasn't insanely loud so I could try to hear if it was making any noises, it wasn't. I was fine with this and new that if the problem arose again that I could take it back. Then after talking to him more and I guess after he talked to other employees more he still replaced it with a swap model for me, which I was very pleased with; I think at first he thought they didn't have any in. He had me sign onto my My Verizon account. Little did I know my mom for some reason made the password for that different than the password you use when calling Verizon (that didn't make sense to me though since I used a successful password when purchasing my iPhone online). I called her and and she surprisingly answered the first time but she didn't remember the password! No matter though, the genius said he'd simply get an unactivated swap model instead and have me activate it by going to Verizon or calling *228, though he said he'd help me until I was done. After activating and going through setup it said there was no sim and dialing *228 ended in a failed call. We then realized I needed my old sim card since it wasn't an activated phone. I guess neither of us thought about that and are guessing Verizon only uses it for activation. Before activating it though he had me take of the film and examine it for blemishes and scuffs before accepting it. It was flawless. Beautiful. Perfect. I actually think I had a little orgasm or adrenaline rush when I peeled back the film off her front, as weird as that sounds. I don't know why, but it just looked so much better than my last one. Oh, I even asked him if I should drain the battery upon first use and he said it's not needed. I've also noticed much better wifi strength. My iPhone 4 got 3 wifi bars all around my house, but with my original iPhone 5 it was always 1 bar. With my new iPhone 5 I get three bars everywhere and have only seen it go to two bars once or twice. I guess I had wifi problems I didn't even know about! Just saying, if you have problems with your iPhone don't just sit here and b*tch, take it to the Apple Store. See what they can do. Everything may go better than expected! This kind of has some positive upbringing in comparison to other threads. Genius Bar won't see me if 3 minutes late to iPhone appointment!!!! Apple refused to replace iPhone Does your iPhone 5 screen click down in the corners? And all similar threads and wifi problem threads. Oh, I noticed something when setting it up for the first time. It gave me the option of selecting Verizon, Sprint, or Virgin Mobile and gave two warnings that it will be locked to that carrier before letting me continue. I'm guessing that's because it was an unactivated phone and/or didn't have a sim card.