I am shortly going to be upgrading my phone and for the first time in many years I'm not sure it will be with another Apple. I've spent the last 4 years with an iPhone 4 and an iPhone 5 and whilst I have enjoyed the experience and can not fault the devices too much, the allure of cheaper, waterproof alternative that are seemingly more functional may be too great. I'm aware that part of the joy of IOS is its simplicity and inability to customise and that is one of my worries about moving away from apple but at some stage I have to try Android. My real question is, does anyone else have any experience of customer care standards with other manufacturers? I'm most interested in the new Sony flagship so experience of Sony support would be most welcome. The reason I ask, is during my time in the Apple ecosystem I have received 3 free phone replacements when I have accidentally broken them or discovered unfixable faults, 2 iPad replacements and a replacement MacBook Pro with barely a question asked. In addition to these replacements, I have always found the online chat support to be exceptionally useful. Comparisons?