Any Reason Not to Buy from Radio Shack

Discussion in 'iPhone' started by Colgin, Nov 6, 2011.

  1. Colgin macrumors member

    Joined:
    Nov 17, 2010
    #1
    All my past Apple purchases (Ipods, Ipads and Iphones) have been directly from the Apple store. I like the stores, the sales people are friendly and sometimes knowledgeable and they are generally good with returns and exchanges. I live near one store and work near another in NY so it is also pretty convenient for me.

    Buying the Iphone 4s though has been a pain. I was fortunately able to snag mine the first or second week using the online reservation system but it was still a lengthy process waiting on line to actually purchase and set up the unit. I have had no luck trying to buy a White Iphone for my wife though. I had a reservation the other night but before I could complete the online resrvation process the site crashed and when I went back in the unit she wanted was no longer available.

    Anyway, my local Radio Shack seems to have pretty much every phone and most importantly the one she wants (Verizon, white, 16G). They also have 30-day return policy like Apple. My wife is going on a trip this week and we really want to have Facetime so she can see our two-year old while she is away for 4 days, so I am running out of time trying to deal with the Apple store.

    The only reason I could think of not to just buy from the Shack is that the may be less good at doing the intial setup than at Apple, but I would hope that having been selling Iphones since at least the Iphone 4 they would know enough to complete the sale and initialize the phone.

    Another thing I like about Apple is that if your product was say DOA it would be easiest to go to them for an exchange. But with the lines at Apple for the Iphone 4s, it might actually be easier to get an exchange at RS which seems tp have sufficient units and no lines.

    I guess the other thing is what happens if there is a future problem when the phone is under warranty (like the head phone jack no longer works as was the case with my old 3Gs). I assume you can then take it into Apple even though it was not the original point of sale.

    Any thoughts are appreciated.
     
  2. thewitt macrumors 68020

    thewitt

    Joined:
    Sep 13, 2011
  3. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #3
    The only problem I've ever had shopping at Radio Shack was they wouldn't let me return defective products. If I open it and it's working and I don't want it, they let me return it, but if I tell them it's defective or whatnot they will not refund me and will only let me go through warranty.

    I don't know if that policy has changed or not because I have not returned stuff to Radio Shack recently.
     
  4. Jordan921 macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #4
    Nope you reason not to. If a problem occurs with the phone you can just have it replaced at Apple store
     
  5. bakerfoto macrumors newbie

    Joined:
    Dec 20, 2011
    #5
    Another reason to reconsider Radio Shack iPhone purchase

    I purchased a 4S from Radio Shack 2 weeks ago as an upgrade to my 4 (I am still within my 30 day cancelation window as described by federal law). I decided the difference wasn't worth it and just went in today to return it. The manager tells me that they cannot accept it because it has fine scratches and is not "like new". He even went so far as to pull out a flashlight and shine it on the phone to expose scratches. First of all, to go to that extreme to expose a scratch is obviously something that has been handed down as corporate policy. This is contrary to how everyone else operates. You have 30 days to return the phone for any reason period (except abuse). This is obviously a corporate decision to not take any returns on iPhones and is more of a Radio Shack scam. It's not like they are going to put it back on the shelf and resell it even if it does look perfect. I phoned the district office and am awaiting a returned call from that manager.
     
  6. likethesoup2 macrumors 6502a

    Joined:
    Mar 29, 2011
    Location:
    Orlando, Florida
    #6
    30 days?

    Pretty sure mine was 14 . . .
     
  7. ahfu25 macrumors 6502a

    Joined:
    Dec 28, 2009
    #7
    I rather buy from apple and not radio shack. Employees are going to give u a hard time returning phones because it will take away the spiff they earned on that sale. I used to work there about 12 years ago and it was a 15 dollar spiff so I can imagine its a bit higher now. Some stores get annoying trying to add on things to the sale too. My recommendation would be to buy from apple or direct from the carrier at a corp store.
     
  8. blazinz macrumors regular

    Joined:
    Jun 15, 2010
    #8
    returns - I could see that. If i was on the fence about whether i wanted an iPhone or not I wouldnt buy from them. If you know 100% your keeping the phone, apple can replace.

    That said.. I wasnt sure if i wanted a 4S bc i had a 4. Finally decided to get one. When all pre orders were sold out everywhere for the 4s and i wasnt waiting in line. I went to RS 5 days before launch and placed 2 preorders . Got 2, $50 gift cards towards my orders and picked them up when they opened with NO other customers there for launch until after i was leaving. Transaction went smoothly and i was out in 20min.

    So their okay in my book !! :D


    However!!! I did here horror stories about the iP4 launch. :eek: Seems like thing have cleaned up some since..
     
  9. Eager Beaver macrumors 6502a

    Eager Beaver

    Joined:
    Sep 28, 2011
    Location:
    Chicago, IL
    #9
    Sounds like the answer is NO - don't buy from the shack -
     
  10. joec1101 macrumors 6502

    Joined:
    Jun 29, 2010
    Location:
    So Cal, USA
  11. bakerfoto macrumors newbie

    Joined:
    Dec 20, 2011
    #11
    I hear back from the district manager today. He had already gotten a heads up from the store personal about the situation as he was already in defiant refusal mode. He tells me that if I had purchased Apple Care when I bought the phone that it wouldn't be a problem for me to return it. I say "great, I've got 30 days to sign up for AC so we're in luck". Uh, no it has to have been that same day. I ask him what difference it makes and he changes his story then accuses me of putting words in his mouth. I ask who his superior is and he says "the phone is damaged, we won't take it back, end of conversation". and hangs up. Anyway, not the end of the world just an example of Radio Shack scam mentality.
     
  12. markyr17 macrumors 65816

    markyr17

    Joined:
    Apr 8, 2010
    #12
    I don't understand the need to treat customers like that. Don't they understand you're not going to come back if you're treated that way? Why gyp somebody for a 1 time sale when you can make the customer happy and have a repeat customer, which I can assure you is MUCH more valuable than that one sale.
     
  13. anonymous guy macrumors 6502

    Joined:
    Mar 18, 2010
    #13
    Purchasing an iPhone from Radio Shack is no problem. When you have an issue with an Apple product, you take it to an Apple Store for support, not the Radio Shack.

    Unless you're looking for a return. I've never had a reason to return my iPhone.
     
  14. benguild macrumors 6502a

    Joined:
    Jul 29, 2003
    #14
    I bought from Radio Shack one time and they setup one of my additional lines on its own plan to reap a commission. After an hour on the phone with AT&T getting it all reversed I think the entire staff got fired since they were all in on it.
     
  15. RotaryP7 macrumors 6502a

    Joined:
    Aug 31, 2011
    Location:
    Miami, FL
    #15
    iPhone 4S & 4 is $30 cheaper at RS. (AT&T) only. $169.99 for the 4S & $69.99 for the 4. And so on.
     
  16. scaredpoet, Dec 21, 2011
    Last edited: Dec 21, 2011

    scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #16
    Unfortunately, Radio Shack has a pay structure that is heavily reliant on commissions, making for a very cutthroat sales environment there. This sets up their employees in a such a way that it's hard for them to think about long term customer relationships and drawing potential repeat business, when they need to pay their bills with the paycheck they get at the end of the week, and to prevent that paycheck from being meager, they'll have to turn and burn a sale with you today.

    That's why you get Radio Shack salespeople who follow you around and get annoyed if you're "wasting their time" by looking around and not knowing exactly what you want from the moment you walked in (or worse, not buying anything at all today). And that's why they'd rather push you away than handle a return due to a defect. Browsing customers don't put money in their paychecks, and customers bringing back defective equipment means that they're stuck with defective gear, meaning they can't just tape the box shut and put it back on the shelf to sell to someone else.

    And that's why, sorry as I feel for RadioShack salespeople, they're going to be the store of last resort for me.

    If the OP really needs that phone before the Apple Store can get him one, then he might as well buy it at RadioShack. He just better hope his wife doesn't change her mind about having an iPhone.
     
  17. greenchiliman macrumors 6502

    Joined:
    Jul 29, 2010
    Location:
    Chicago
    #17
    Any major purchase, especially electronics, pay with a credit card so that if you deal with jerkoffs like the Radio Shack ones above, you can let them try and fight Visa/Master Card/Amex/Discover.
     
  18. Stealthipad macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #18
    I have not been to a radio shack in years! Just the name is enough to make you beware!

    If you got to go, put a bag over your head so no one knows who you are!:p
     
  19. martiansoldier macrumors 6502

    Joined:
    Nov 12, 2010
    #19
    I bought 2 iPhone 4's at RS last year and 1 4S this year.

    The 1st iPhone 4 I bought from them last year died while updating the firmware and I called Apple. They asked me to take it back to RS and get it replaced. I went there and got it replaced, no questions asked. They also dropped the price by $50.00 about 10 days after I bought the 2 iPhone 4's. I took my receipts in and they credited $100.00 plus tax.

    This year, I pre-ordered the iPhone 4S and picked it up on launch day. Everything went smooth.

    I prefer RS because I only have to drive 2 miles to RS versus 45 miles to the closest Apple store and also, I had RS gift cards which I found online at 15-20% discount.

    Like someone else mentioned, if you know for sure that you want to buy the phone and keep it, I would recommend RadioShack.
     
  20. ZombiePete macrumors 68020

    ZombiePete

    Joined:
    Aug 6, 2008
    Location:
    San Antonio, TX
    #20
    My thing is, I just like going to the Apple Store for the hell of it, so why not buy there if there's one close enough to you? It's hard to find a more pleasant buying experience than BS'ing with the folks at the Apple Store while getting a shiny new toy.
     

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