iPhone Anyone else have no option for True Tone?

tonybarnaby

macrumors 68020
Original poster
Dec 3, 2017
2,152
1,504
I googled this and found a handful of people who lost the True Tone ability when they moved from iOS 11 to 12. Never seen it with a brand new phone, but here I am.

It didn’t work out of the box, so I set up as new iPhone 3 times. Then it showed up, but I decided to reboot my phone to see what would happen. When I turned it back on, True Tone was gone again. I tried to reset as new 3 more times to no avail.

I’m going to return the phone ASAP, just wondering if I’m the only one with this issue? Is this most likely a hardware or software issue? Seems weird to me.
 

GreyOS

macrumors 68040
Apr 12, 2012
3,302
1,637
Sounds like hardware to me, but yeah, will be interesting to see if anyone else has had that
 

BeatCrazy

macrumors 68020
Jul 20, 2011
2,090
912
What happens when you into Settings -> Display & Brightness? Right below the Brightness slider, there should be a toggle with True Tone.
 
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