I'll explain. I went to Virgin one day to buy my iPhone 5. I was excited coming from the 4 and for the new purchase of a phone. Went early in the morning, was the first one there, told the girl what I wanted, she grabbed the box and started setting it up in the system. It was an exiting time. Well it was until...... She opened the box and then put in the sim card, took off the plastic tape and turned on the phone. Say what??? All the excitement of my new purchase was taken away. But hey I had the iPhone 5. I should of been happy. Just wondering if anyone else had this horrible experience. And when I get the iPhone 5s in a couple of days, I will literally make a point of telling them to not do this. Yes I am very particular.