Anyone got offered to exchange your MBP 15' 2011 to the newer model?

Discussion in 'MacBook Pro' started by fav, Mar 12, 2015.

  1. fav macrumors member

    Jul 3, 2013
    Hi, I have a MBP 15' 2011 model and today, it's finally back from Apple for the GPU failure problem. However, this is actually a second time I had to send to Apple since they announced this program, and my MBP has gotten new troubles since the 1st return.
    The screen is fine, but when I swap the desktop or move the window, it starts to flicker. When I open the finder folder, all file names blink and takes so long time to scroll down. Also, I can't play any video files. VLC tells that my MBP is missing a Quartz extension. Quick Player doesn't work as well. On the other hand, the brightness control function is disappearing. I can't change the brightness via keyboard nor System Preference>Display.
    My MBP is completely broken. It's worse than before. Apple Diagnostic can't detect the problem and Technician at Apple thinks the fix is complete.

    I need to go to the Apple Store and ask them to replace my machine to the other one. This is ridiculous, I have done the repair 2 times and still I have things to deal with.

    In this article's comment, some people from UK got a replacement in regard to repairing 2011 model's problem. I wonder is there anyone from US could get other MBP instead of the repair?
  2. venom600 macrumors 6502a

    Mar 23, 2003
    Los Angeles, CA
    Apple has something called the CRU program, Customer Returned Unit. It's not easy, but if your machine has had more than three major components replaced (major meaning motherboard, screen, etc), you can request that they replace the entire notebook.
  3. matty1551 macrumors 6502

    Jul 7, 2009
    It's either ^^ that. Or it's on the third failure. After the third replacement would come the 4th failure. I spoke to an apple tech after having 2 motherboards replaced in the span of 3 months. I asked what would happen if it failed again and he said they would give me an equivalent new unit.
  4. fav thread starter macrumors member

    Jul 3, 2013
    Thank you!
    Wow, I have to search about the program. They changed motherboard, keyboard, battery, RAM, and... and...nothing. They replaced one major component twice lol However, the problem is still on my Mac and I'm sure they can't fix this even I send MBP to Apple. I think I should send and get a same result, then ask Apple to replace.


    That sounds like I have a chance if I send MBP and get a same result. I must start a repair process again! My MBP has been dead about a half year since the GPU problem occurred first time. A few more days of waiting won't be a problem! It's worth to try! Thank you!
  5. Android300zx macrumors regular

    Jan 13, 2012
    Here's a suggestion:

    Step 1: Make Genius Bar appointment.
    Step 2: Ask them when you get there.
  6. fav thread starter macrumors member

    Jul 3, 2013
    It's been about 3 weeks, and finally, Apple agreed to exchange my MBP for MBPr 2014! I actually had to apply for CRU program twice, because the first time was rejected. Now I'm waiting for arriving. They upgraded to 1TB because mine has 1TB already.
    Thank you guys!
  7. Mintimperial macrumors regular

    Sep 27, 2012

    Here is my story....

    April 2011 but a 15" MBP 500Gb HDD etc.

    March 2013 begins having problems with video. Scrambled screen etc..rebooting..put up with it for a few months and eventually the thing would no longer boot.

    Looked online and found a few other people having this issue.

    Called Apple and told them i believed it to be an inherent problem, and after an email to, eventually the executive relations guys called me.

    Unfortunately they insisted on me paying for repair, so i had to give in.

    £419 for a new logic board.

    Everything seemed fine until..

    October 2013 Same issue began occurring again. Escalated quickly to the non booting stage.

    Again called executive relations, and they stated that repairs only have a 3 month warranty but that as a gesture of goodwill, they would repair for free.

    Repair done, machine working fine again, until.....

    March 2014 Once again the dreaded video issue came back. Same problem.

    Called up Apple exasperated It was now 3 years since i bought it (and 2 out of warranty). Was told I would get a call back.

    Exec Relations called back, went through the problem with me with a head specialist who diagnosed the fault over the phone, and said i would hear back from ER.

    They call me back and say that they feel that under the circumstances they would now be looking to replace the 2011 MBP completely, at their cost.

    Quite happy, they said they would send me some papers to sign etc.

    They sent the offer of a Late 2013 rMBP with base spec:

    8mb Ram
    256Gb SSD
    Intel GFX

    I called them back and explained that I couldn't accept this.

    The problem was that although it was a far superior machine to my 2011 macbook pro, my 2011 had a 512Gb HDD and my time machine backup would not fit on the new rMBP..and that i used the optical drive a lot on the 2011.

    So, got put on hold and the lady came back and said she understood where I was coming from and would I accept the higher model..

    2.3Ghz rMBP
    16Gb RAM
    512Gb SSD
    Nvidia GFX

    And also, they would include a usb superdrive.

    I of course bit their hand off for it and arranged to visit my local apple store to exchange the machines.

    I was absolutely flabbergasted when i went into exchange and the managed had to write off the £869 difference between my old system and the new one.

    Needless to say I was pretty happy with the end result...

    but thats not the end of the story.

    Late March 2015 - get an email from Apple. The repair program was announced. As I had paid £419 for the original repair, Apple asked me to contact them for a full refund. Less than a week later, Apple came true on their word and the money i had paid them over 2 years earlier was returned to my bank.

    Sufficed to say I preordered an Apple watch with the money on the 10th!

    Heres the proof, if you require it. :)


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