Anyone satisfied with their whitebox (i.e., service) replacements?

Discussion in 'iPhone' started by iBaloney, Oct 20, 2012.

  1. iBaloney macrumors 6502

    iBaloney

    Joined:
    Jan 6, 2010
    #1
    I'm on my 2nd iphone 5 - my 1st had major cosmetic damage, this one as well. I was told by the manager at my local apple store to come back another day when they have more retail 32gb white at&t iphones in stock. I've been calling this entire week with no dice, I'm tired of waiting and thinking about just settling for a "service" replacement in those white boxes.

    After much perusing these forums, it almost seems like those whitebox replacements - whether new or refurb (as there doesnt seem to be much of a consensus on this issue), are either as good or even better than retail boxed iphones. Mainly due to the idea that if they are refurbs, they would be "retooled" to cosmetic and functional perfection.

    So my question is, for those of you who did get a white box replacement, were they just as good or better than your retail-boxed iphones?
     
  2. blulegend macrumors regular

    Joined:
    Apr 15, 2008
    #2
    My retail release day shipped from Verizon was spotless. My replacements (replaced due to camera issues) was a white box and they were both cosmetically defective from the box.
     
  3. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #3
    I dropped by iPhone 5 the first week I owned it. When I got a replacement I noticed the date on the box said it arrived September 20th. That's the day before release, so I guess it was just a new phone packaged in a white box for replacements.

    In terms of cosmetic appearance, my original phone was perfect until I dropped it on to the sidewalk; and the replacement is mint as well.

    There is however a subtle difference in that my original phone was model MD645LL/A, whereas my replacement has a weird model number ND643LL/A.
     
  4. Kealohilani macrumors 6502

    Joined:
    Sep 16, 2012
    #4
    I just got my original iPhone 5 replaced probably about a week ago. I had received my original on the 21st and it was flawless. However the Internet and the screen would go unresponsive at times. I took it to the apple store and was told they don't know why it would be like that but they wanted to replace my phone just in case it was a hardware issue (never even ran a diagnostic). My white box replacement is flawless as well and so far it is running great. I couldn't be happier with apple. I have gotten great service and beautiful phones. Yes there were a couple problems along the way with my original phone but that is to be expected when being an early adopter.
     
  5. katmeef macrumors 6502

    Joined:
    Jul 20, 2010
    #5
    I replaced a retail box phone with a dent, multiple white box replacements all seem to have interlacing screen artifacts. Could not be more disappointed with apple and this product.
     
  6. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #6
    My release day black iPhone 5 had cosmetic scuffs, and I replaced it the following Monday for a white box model which was perfect. using it today and couldn't be happier.
     
  7. iBaloney thread starter macrumors 6502

    iBaloney

    Joined:
    Jan 6, 2010
    #7
    Thanks for all your responses guys. It seems that generally the whitebox phones are better than retail in most cases. I guess i'll just wait a few more days in hope for a retail replacement, if not i'll just go for a whitebox.


    I read on the exchanges/replacements thread that "ND" signifies a whiteboxed iphone, whereas "MD" is a retail.
     
  8. PsstGreek macrumors 68040

    PsstGreek

    Joined:
    Oct 21, 2010
    Location:
    Tampa Bay
    #8
    My iPhone5 bought from Sam's Club has little scratches around the ends of the glass and some tiny ones on the back. Will Apple replace it? I mean, it doesn't really bother me that much. I'm going to the Apple Store tomorrow for some Lightning Cables and the possibility of buying applecare+
     
  9. gentlefury macrumors 68030

    Joined:
    Jul 21, 2011
    Location:
    Los Angeles, CA
    #9
    My originally purchased iPhone 5 had a faulty home button. My replacement is perfect and has had no problems.
     
  10. iBaloney thread starter macrumors 6502

    iBaloney

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    Jan 6, 2010
    #10
    Which apple store did you get your replacement from?
     
  11. drew0020 macrumors 65816

    drew0020

    Joined:
    Nov 10, 2006
    #11
    I'm happy with mine. Small scratch near the screw on the bottom. Otherwise it's perfect. Best iPhone 5 I've seen to date. Still wish there were no scratches but I rarely see it.
     
  12. Merkie macrumors 68020

    Joined:
    Oct 23, 2008
    #12
    Replacement iPhones are just as good as new ones. In fact, they are the same (cosmetically speaking). The only differences are the model number (starts with N instead of M, probably because they're not for resale) and the boxing (white box instead of retail). As far as I'm aware, there are no refurbs yet. My replacement phone was a week 37 (before the iPhone went on sale). The first refurb has yet to be reported.

    There's no reason not to get a white box iPhone imo, you'll have the same chance of the phone not being perfect with a white box phone as a retail box phone.
     
  13. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
    #13
    My replacement models were all C37 serials, so out goes the M an N only rationale. There are so may threads on this topic. At the moment the replacements are new. They may or may not have cosmetic damage. It's not the serial that's the issue really it's whether or not it looks brand new.
     
  14. TheMacBookPro macrumors 68020

    TheMacBookPro

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    May 9, 2008
    #14
    The MD/ND thing is for the model number, not the serial number.
     
  15. faiz23 macrumors 6502

    faiz23

    Joined:
    Oct 8, 2010
    #15
    Sprint store will give you 20% off if you buy 2 lightning cables making them $15.99 each. Probably the only thing sprint is good for :rolleyes:


    [​IMG]
     
  16. Bahroo, Oct 20, 2012
    Last edited: Oct 20, 2012

    Bahroo macrumors 68000

    Joined:
    Jul 21, 2012
    #16
    I got a whitebox replacement today and its pretty much perfect cosmetically, accept for one part by the bottom left which seems like it wasnt completly anodized there...and my power button is pretty dam loose, i can shake the phone and hear it pretty loud and no i checked, i held down the power button etc.. i know the camera rattles a bit too but the power button is pretty damm loose..

    You guys think i could get another replacement? About the unfinished anodization and loose button? I defitnetly think I can , its pretty minor( the anodizAtion part) but the loose power button is pissing my OCD side off pretty bad...anyways i am going to wait like a week or two because the more days that pass by, the less defective phones there will be due to improvements in the manufacturing process
     
  17. ipodlover77 macrumors 65816

    ipodlover77

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    Jan 17, 2009
    #17
    could an att customer pick up two cables from a sprint store?
     
  18. gentlefury macrumors 68030

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    Jul 21, 2011
    Location:
    Los Angeles, CA
    #18
    Valencia town center
     
  19. aquadisiac macrumors 6502

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    Apr 25, 2009
    Location:
    GA
    #19
    i want to know too..

    My whitebox works well. I returned my previous one because of rattling.
     
  20. faiz23 macrumors 6502

    faiz23

    Joined:
    Oct 8, 2010
    #20
    Most everyone who got one does not have sprint. I am using straight talk on the iphone 5. I had no problem buying cables nor the 100's of folks on slickdeals and mac rumors who bought them as well. Just make sure it is a corporate store with stock
     
  21. Merkie macrumors 68020

    Joined:
    Oct 23, 2008
    #21
    I'm talking about the model number, not the serial number. My replacement is also a C37 serial number, but so was my first retail phone, so C37 doesn't say anything.

    ----------

    I had a very loose volume button that annoyed me. I went back after 30 minutes to get it replaced again. s back after 30 minutes to get it replaced again. I simply said that it annoyed and said that I checked all the display models of which none of them had the issue. I then reasoned that this is not normal behavior, and they swapped my phone immediately.
     
  22. trixnrice macrumors member

    Joined:
    Aug 5, 2008
    #22
    i personally prefer white box replacements. they are inspected by apple care techs here in the US before being shipped off or sent to apple retail stores if new, and if referb'd, it speaks for itself. My black ip5 white box replacement was spot on.
     
  23. iBaloney thread starter macrumors 6502

    iBaloney

    Joined:
    Jan 6, 2010
    #23
    that's pretty much my rationale too, gathered from all the threads. What week is your whitebox replacement btw?
     
  24. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #24
    My replacement was manufactured week 36

    Funny thing is my original was manufactured week 37
     
  25. jmgregory1 macrumors 65816

    jmgregory1

    Joined:
    Jun 24, 2010
    Location:
    Chicago and a few other places around the world
    #25
    Just got a whitebox replacement for my launch day white 16gb that has had bt issues. The replacement is perfect - or should I say is indistinguishable from my launch day model (including having some bt issues).

    Time to try a new bt headset, as it's possible the issue is with my Era.
     

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