Anyone went to genius bar for "Sound distortion" on the new iphone 3gs?

Discussion in 'iPhone' started by pinwanger, Jun 25, 2009.

  1. pinwanger macrumors member

    Joined:
    Jul 27, 2007
    #1
    my speaker seems to be making crackling sounds, from text message, to ring tone, to some of the songs i play thru speaker, i can hear definitely distortion to it. Just wondering if anyone have similar experiences.
     
  2. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
    Location:
    Madison, WI
    #2
    I've noticed the distortion on the text message sound (tri-tone) and when I connect it to power.

    Thought about taking it in but I know I won't get a replacement because nobody has any in stock. I'll just wait til the hype dies down.
     
  3. BullittMustang macrumors 6502a

    Joined:
    Mar 27, 2008
    #3
    Mine does the same thing, I also have the high pitch sound after a text message. I think most of them have the problem. I don't want to take it back and get another that does the same thing. If I wait until the problem is fixed and then go exchange I'll probable get a refurb, I don't want that either. Maybe we'll get lucky and it will be fixed through an update.
     
  4. PhxBlue macrumors regular

    PhxBlue

    Joined:
    May 24, 2008
    Location:
    The Valley, AZ
    #4
    I am on my second 3GS and both have had that distortion issue as well.
     
  5. fireshot91 macrumors 601

    fireshot91

    Joined:
    Jul 31, 2008
    Location:
    Northern VA
    #5
    See, that's where you're wrong.

    Apple knew the very anal people on Macrumors would find SOMETHING wrong with the phone, so they put new 3GS' in white/black boxes for replacements to our analness. If you go in today, you'll get your white box with (most likely) a new iPhone in it.
     
  6. aristobrat macrumors G5

    Joined:
    Oct 14, 2005
    #6
    The Genius Bar uses different stock than what the store uses to sell to new customers, so just because a store is "sold out" doesn't mean the Genius Bar can't replace a defective one.
     
  7. mplewis87 macrumors newbie

    Joined:
    Apr 13, 2009
    Location:
    Huntsville, Alabama
    #7
    I went in for the exact same problem. SOO annoying. They gave me an iPhone in the little white box (99% sure it's new), and it does the same thing.

    Solution is to wait for an update to 3.0 I think... I had a loose vib button on both phones too... That's also annoying.

    At least glad everyone else is as anal as me.
     
  8. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
    Location:
    Madison, WI
    #8
    Well my phone is perfect otherwise (save an itty bitty light leak in the upper left corner but I reaaaally had to hunt for that) so I'll probably just accept it as a defining characteristic of my phone.

    Some kids have annoyingly screechy voices and their parents still love them, don't they?
     
  9. X in 415 macrumors newbie

    Joined:
    Jul 1, 2009
    Location:
    San Francisco
    #9
    I have an appointment at the Genius Bar tonight for this very reason. i will report back. The thing is, I am also experiencing voice distortion when I am talking on the phone. The persons voice is overdriving the speaker it seems.
     
  10. Switz213 macrumors 6502

    Joined:
    May 26, 2008
    #10
    I went today. He said he kind of heard it, but not really. I decided to hold on to it as it is perfect otherwise. I believe it is a software issue more as when I do it through the settings, it isn't distorted at all. AIM noise is really distorted though.
    I might go back and just swap it.
     
  11. Prolif1k macrumors 6502

    Joined:
    Apr 14, 2009
    #11
    it happens to me once in a while but it's really not that big of an issue to me
     
  12. Aaleck macrumors 6502a

    Aaleck

    Joined:
    Oct 11, 2007
    Location:
    Michigan, USA
    #12
    Hurray, searched around and found this. I was about to make a new thread. I'm glad to see other people have this problem. I hear it with the text messages I get with Tri-Tone, but if I go into the settings to change the text message sound and click on Tri-Tone, it sounds perfect...

    Hopefully it'll be fixed in 3.1, I would hate to replace a perfectly fine iPhone... Knowing my luck, I'll trade one problem for another (which I did for my iPhone 3G)
     
  13. X in 415 macrumors newbie

    Joined:
    Jul 1, 2009
    Location:
    San Francisco
    #13
    well, I went in to the genius bar and they heard what i was talking about. I have a receipt for a new 3GS once it comes in (they were out of stock). Im not so sure this is a software problem myself. In 99% of all other speaker distorting situations I have experienced, it was hardware related. This may or may not be the case, but if I get a new iPhone, it should theoretically be free of problems (famous last words). we will see. But I am still experiencing it, not only when I am speaking to someone, but even when I place a call and am listening to the other persons phone ring.
     
  14. Aaleck macrumors 6502a

    Aaleck

    Joined:
    Oct 11, 2007
    Location:
    Michigan, USA
    #14
    Is your problem through the speaker on the bottom or the speaker through the ear piece?
     
  15. X in 415 macrumors newbie

    Joined:
    Jul 1, 2009
    Location:
    San Francisco
    #15
    My problem was through the speaker you listen to when talking on the phone when you are holding the phone to your head. Not sure the technical name, the ear piece speaker?
    Anyways, I got a new replacement and its 100% functional and not distorting. So that leads me to believe that it was a hardware issue, not a software issue.
     
  16. astonecold83 macrumors member

    Joined:
    Jun 27, 2009
    Location:
    Bronx NY
    #16
    I am on my 3rd 3GS and still have the issue and both replacement where new but still have that sound distortion. But I have to say that I only notice it when I plug in the phone to be charged. I guess it could be worst :rolleyes:
     
  17. digitalfx macrumors 6502a

    digitalfx

    Joined:
    Jul 18, 2007
  18. dagomike macrumors 65816

    Joined:
    Jun 22, 2007
    #18
    The ringer/speaker phone on mine has some distortion if it's up all the way. I take it down two ticks and sounds good. Same as described, I notice it on the tri-tone alert. It seems loud, so I don't have a problem lower the volume to perform correctly. I'd rather have it put out too much sound for the speaker than not enough.
     
  19. jimlyonsie macrumors member

    Joined:
    Apr 1, 2009
    #19
    I am glad that you have said this, but do you have a link or some proof to substantiate this claim. If it were a known issue, would the Genius employees not know this and reassure the public when returning for such issues. I would expect that Apple could post some sort of bulletin to notify the public on some of the 'known issues' such as the external speaker and yellow screen.

    Having moved from a 3G I am reasonable well versed in the iPhone and I trust that this is a software issue that can be rectified in the coming weeks. However if I were a newbie to the product I would think that the hardware has serious defects, and would be very disappointed.

    Why no official word on this :apple:
     
  20. X in 415 macrumors newbie

    Joined:
    Jul 1, 2009
    Location:
    San Francisco
    #20
    I should clarify. I was also having the distorting tri tone text sound and the replacement iPhone I received still has this. That I believe is a software issue. What I went in for was the other persons voice distorting the ear speaker during a call. This I do not believe to be a software issue.
     

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