Anyway to restore unlimited throttled ATT phone?

Discussion in 'iPhone' started by pjny, Dec 5, 2014.

  1. pjny macrumors 6502a

    Joined:
    Feb 18, 2010
    #1
    It took 12 minutes of tech support with ATT before they admitted it was throttled. Turned off phone, reset settings, wait to call me on my other phone to troubleshoot.

    I have another 11 days of .5megabit speeds. Spoke to a manager and she said that they don't send any throttling warning messages even though CSR had me looking for ATT warning emails on my account. I also checked my text messages and got nothing from ATT/

    Are warning messages sent when you are close to your unlimited cap? ATT press release states "In addition, this program has affected only about 3% of our customers, and before any customer is affected, they are also notified by text message." I did not get one and the conflicting accounts from supervisor and CSR are confusing.

    Also supervisor stated the throttling cap would never change even after I mentioned the FTC was suiing ATT for "shady"

    http://www.theverge.com/2014/10/28/7084497/ftc-sues-att-over-unlimited-data-throttling

    I have never been throttled so I was surprised there was no warning. It is affecting my business as I often need access to data quickly.

    Anyway to restore before the billing cycle renews?

    Thanks.
     
  2. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #2
    I got an initial throttling warning (first time I ever hit 5GB and they decided to throttle) but no subsequent warnings. No longer on unlimited since family share is better for our current usage, but I don't think it is unusual not to get an email/text.
     
  3. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    No, there's no way to restore the speed till your billing cycle renews.
    Switch your data plan or deal with throttling after 5GB of data.
    No other option.
     
  4. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #4
    I agree. Switch to one of the plans with non-throttled data. We dumped our unlimited and very happy about it.
     
  5. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #5
    Just as an FYI, there used to a method one could use that would disable throttling. However, that got patched pretty quickly.

    As others suggested you could switch your plan but for a single line I still think the unlimited plan (really 5GB) is the best deal on AT&T right now. I wouldn't go by what the AT&T rep said about never backing off their throttling policy--that's probably just what they are told to say. They can change that at any time and the court case *might* affect it or it might not.
     
  6. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #6
    There is currently no way without losing unlimited data since it's programmed into AT&T's systems, but AT&T did say that sometime next year they'll move LTE UDP holders onto the "soft" throttling plan when they hit 5GB. Under that plan, which is in place for non-LTE UDP holders after 3GB, they throttle, but only if there is network congestion. Currently, LTE holders get throttled down to 2G speeds once they hit 5GB.
     

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