AOL is the spawn of SATAN

Discussion in 'Community' started by camobag, Mar 6, 2005.

  1. camobag macrumors regular


    Nov 4, 2003
    Dear all astute mac-ites,

    AOL has robbed me and probably has done the same thing to you. Basically, here's how the whole thing went down. I went to Compusa to have a look see at the macs (which were glorious!) and noticed at the cashier stand that if you opened a FREE aol account for three months that you could get a ten pack of dvd-rs. So I was like, SCHWEET! Did I need an aol account? Ofcourse not. But seriously, does anyone ever use their aol accounts past the free-period? NO BECAUSE IT SUCKS! My yahoo account is stupafast. Anyways, so two months after I got the account I called aol to cancel my account. Now, my brother told me that when he cancelled his account that the customer service would not cancel his service for like 30 minutes while the guy said, "NO, no, no, you dont want to cancel the look at porn don't you?...ofcourse you NEEd AOL for porn!!!!" So, basically, he told me that as long as you give them the information and tell them to cancel it that you can just hang up...BY LAW. So, that's exactly what I did. I gave them all my information to which the customer service agent said, "Great that's all the information I need!" Then I said, "I don't have to time to blau blau blau I just need my account cancelled. THANK YOU AND BYE!" So, my account's cancelled, right?WRONG! I guess the agent didn't cancel my account and I was charged for one year of allegedly using AOL! I found out that they had been charging me when I found my PERFECT credit blemished by aol's fraudulent charges. You see, I had cancelled that credit card I used for the aol account so I had no notice that they were charging me. So the charges were tolling up on my credit record. Did they ever send me a letter or make any effort to contact me for the unpaid charges??? Ofcourse not...because they're sick BASTARDS. Finally, when I called aol they told me that since there was no proof that I had called that I was screwed and couldn't get back my $153 that aol had wrongfully charged me. The moral of the story is NEVER use aol and tell all of your friends and family the same thing...even for some free dvd-rs...or you too will get it from behind.
  2. themadchemist macrumors 68030


    Jan 31, 2003
    Chi Town
    Are you sure that your brother was right and that you can just hang up?

    Another moral of the story is to document, document, document and to follow up, follow up, follow up, particularly if you're unsure whether or not your'e going to get screwed (because, here, you did hang up).

    I'm sorry to hear, though, that this happened to you. Will you be able to get your credit patched up?
  3. macrlz9 macrumors 6502


    Dec 6, 2003
    Long Island, NY
    see i actually work at a call center, not AOL. The way call centers work just to let you know is when you call AOL, you're not talking to AOL you're talking to some random company that also answers the phones for this company or that company. For example, i work at a call center and i answer the phones for Westwood College, the 800 number u find on their site, yes it calls me. also there is sears, kenmore, discover, various catalog ordering companys, international truck (big semis need a new part), sparklets water, collectibles today, kraftmaid cabinetry, various doctors offices, and the list goes on to over 150 different accounts. my phone will beep, i look on the screen and it will say "discover" or "westwood college" so i know what to say. also when people call they don't know that we're actually not that company and they are not supposed to.. moving on... it is actually ILLEGAL to take a request of any kind if the person hangs up. if you call to order something, and i finish getting your credit card number and you hang up, i can not place the order cuz u did not authorize that. if you are calling carleton sheets (please don't flame me i don't like carleton sheets either) and you say you want to return your course and hang up, there is nothign i can do because the call was not completed. basically i hate aol as well but i wanted to set this all straight...
  4. camobag thread starter macrumors regular


    Nov 4, 2003
    Luckily, I was able to clear everything up on my credit report after writing a detailed account of my experience with AOL. I'm sure they've dealt with scam businesses like aol before, so, they were understanding.
  5. absolut_mac macrumors 6502a


    Oct 30, 2003
    Dallas, Texas
    Actually, it's just good business sense to document all business calls, whether it's to order something, or to cancel an order.

    And remember to ALWAYS get both the telephone agent's name and the order/cancellation number. That way, you've covered all the bases and protected yourself.
  6. ExoticFish macrumors 6502a


    Dec 3, 2002
    The inner depths of madness, aka Kent, OH
    AOL is notorious for being hard to cancel. Years ago when my dad tried to cancel our account it took him THREE DAYS of getting the run around before they actually canceled the account.
  7. IndyGopher macrumors 6502a


    Nov 3, 2001
    Indianapolis, IN
    Whenever someone tells you something is the law, consider this:

    "Ok, it's the law. What happens if they don't follow the law?"

    In this case, they don't follow the rules. They don't cancel it. Now, because you're right, you have the warm feeling of being right... and that is about all. You still have to deal with the aftermath, which is the endless phone calls, the cleanup efforts, etc. I do taxes on a seasonal basis, and face the same sort of thing on a weekly and often daily basis. Employers are required, again, by law, to send out W-2's on or before January 31st. If they don't.. well.. er.. too bad. You can call the IRS (after February 15th) and complain, and they will tell you to wait. The IRS can call your company and tell them to send you W-2's. If the company doesn't.. well... too bad. You can estimate using your paycheck stubs, or wait for the IRS to get nasty with the company. They generally take 18 months to even begin.

    With most consumer protection laws, there is very little in the way of punishment attached to breaking them. You may eventually get the situation straightened out (as you did in this case, congratulations) but the burden will always fall upon the consumer, and the liklihood that anything will change with the way the companies act is approaching zero.

    Any contract should be cancelled in writing... not email, not telephone, not anything except good old certified post, with return receipt requested. If someone called Yahoo (which you seem to be happy with) and said they were you, and tried to cancel your account, would you want them to take "Just cancel my account!" and a hangup to be "good enough"?

    The REAL moral of the story is, be as methodical and defensive as you can in any business dealing, and don't rely on companies, any company, to simply do the right thing, whether it is the law or not. Get names, keep receipts, chek your own credit report at least twice a year.
  8. alexprice macrumors 6502a

    Jan 8, 2005
    I love AOL

    I dont use the AOL browser, I use the account on a router. AOL have just doubled my connection from 1mbit to 2mbit for free!!! theres freephone support and no usage capping.

    I love AOL, i used to hate when I was forced to use the AOL browser on 56k, but with broadband your not forced to open a browser you dont want to use.

  9. MacNut macrumors Core


    Jan 4, 2002
    2mbps is kinda weak since Cox is up to 5mbps
  10. ~loserman~ macrumors 6502a

    Nov 10, 2004
    Land flowing with Milk and Honey
  11. Sun Baked macrumors G5

    Sun Baked

    May 19, 2002
    Write down, when you called, who you talked to, what you said etc...

    Also ask for a fax number, address to reconfirm, etc. so you have written proof.

    If you go through this and still get nailed.

    Write some letters to AOL and the collection agent for proof, and send your proof of cancellation.

    If they are truly satan's spawn, they will still try collecting.

    For the 10-15 documented hours you've spent doing this, take them to small claims court for their collection practices (collecting on a service you canceled) and file a similar complaint with your AG and the FTC.

    Some people make a decent living off idiots like this, because they usually end up with $5000 every time they go to court to fight somebody violating the collection laws.

    That and AOL and the collection agency are unlikely to show for a small claims case, so they usually end up with default judgements.
  12. Apple Hobo macrumors 6502a

    Apple Hobo

    Mar 19, 2004
    A series of tubes
    I remember when my father canceled an AOHell account. The outsourced (It's not AOL if it aint outsourced!) call center wizard tried to sell him on the wonderful benefits of AOL 8.0...nevermind that 8.0 was for Windows only. :p I remember the AOL software as being really unstable and crashtastic for the Mac. :rolleyes:
  13. yg17 macrumors G5


    Aug 1, 2004
    St. Louis, MO
    I remember when we got cable and we had to cancel AOL, this was years ago. My dad called, and they told him that they were giving us a 1 month trial of AOL for broadband (you get all of the crap with AOL on your broadband) and after a month, the account would cancel automatically and we wouldn't be charged, and if we liked the service, we could call before that month and they would start charging again. Well, we never used the service, but lo and behold, a month later, a charge from AOL showed up on the credit card statement. They did refund the charge, but it still should have never happened.

    So yes, they are the spawn of Satan. They're called AOHell for a reason ;)
  14. Koodauw macrumors 68040


    Nov 17, 2003
    I don't think any cancellation is leagally binding unless you submit it in writing. This may very state to state, but im pretty sure thats how it goes.
  15. jsalzer macrumors 6502a


    Jan 18, 2004
    The more important question

    I'm still working on trying to figure out how they were charging a credit card that you had already cancelled. What kind of a card allows that???
  16. dotdotdot macrumors 68020

    Jan 23, 2005
    I have AOL...

    its actually pretty decent...

    Their customer service people are, while really annoying and not always "in a good mood," they do their jobs...
  17. musicpyrite macrumors 68000


    Jan 6, 2004
    Cape Cod
    This happened a couple of years back.... Father tried to cancel and AOL account that he had had for nearly 6 years, they say 'nah, nah you don't wanna cancel now, how about we give you 3 more months free?' After about an hour on the phone, dad finally bent and got 3 more months 'free'. He used it probably a half a dozen times, each time to just check any email he wasn't getting forwarded in the 3 month period.

    3 months later, low and behold, we get a bill in the mail for 3 months worth of AOL.

    God help the person who my father had to speak to about this. My mother made me cover my ears because of all the foul language.
  18. Pugdawg1 macrumors member

    Dec 4, 2004
    Elko, Nevada
    I am hearing so many horror stories when it comes to cancelling AOL. I am planning on cancelling, I just flat don't need it, and I've kept it longer than I really needed to (11 years). I should have called tonight but didn't feel like dealing with some twit that can't speak english, so maybe I'll call tomorrow. I had some problems a couple months ago, and I called them up.. what a joke. They weren't any help. I'd committed to a year for a reduced rate, just over a year ago, which was fine. That year is finally up, so I am going to do battle with them and cancel. Tomorrow. I've had a nice day today and I don't want to end it on a sour AOL note. lol Tomorrow will do.
  19. yg17 macrumors G5


    Aug 1, 2004
    St. Louis, MO
    Good luck. Kinda sad, but you'll need it.
  20. camobag thread starter macrumors regular


    Nov 4, 2003
    charging credit card

    jsalzer: If you ever use a credit card for something, then cancel it and don't pay, the seller can still get the money back. If they couldn't everyone would just use their credit card to buy some hot "blingbling" then cancel their credit card and say "UP YOURS" to the Man. At least that's what I'd do.

    Pugdawg:wow! eleven years is a lifetime (of an eleven year old at least). You don't need to cancel your aol account because it's no use...just pull down your pants and bend over.
  21. chaosbunny macrumors 68000


    Mar 11, 2005
    down to earth, far away from any clouds
    Now here is what happened to me:

    I'm living in Austria where the AOL guys know nothing about Apples. Did'nt know this when I went to the store 3 years ago to get AOL broadband. They told me they had special installation CDs for the Mac and special technicans and so on... I signed and got their modem and the installation package. No special Mac CD. Called them, wrote them mails (from my fathers account) but no competent person around. So I installed it myself, spending almost 1 day until I got everything right. The same thing happened again when I got OS X. Now in december I wanted to have my old USB modem changed, cause it didn't work properly. They told me I could get an Ethernet modem for free but had to pay 130 € for the guy who would come and set it up. Told them I had an Apple three times, they said once again no problem. The guy came droped the modem and went with the words: "Oh, you got an Apple, I know nothing about that." He signed my delivery paper and wrote the words "no costs" under it. Had to set it up by myself once again. 2 weeks ago I recieved a bill with 130 € for broadband installation on it. I called them 2 times, wrote 2 mails, always they said they'll take care of it. Now it's 2 weeks later and I still have heard nothing from them. I don't have my 130 € back either. Will call them again tomorrow...

    You can imagine my oppinion of AOL....
  22. mad jew Moderator emeritus

    mad jew

    Apr 3, 2004
    Adelaide, Australia
    Yeah, I think it was brother who once described AOL as a cancer. Does anyone else remember the days of OS8/9 when AOL would install itself onto the weirdest and most complicated parts of the system? It was impossible to get rid of. I hate AOL and it doesn't surprise me one bit hearing all these negative stories about them. :mad:
  23. jsalzer macrumors 6502a


    Jan 18, 2004

    Obviously - that I get, but from your original post, you implied that you had never seen the charge on your credit card statement *because* you had cancelled the card *before* the charges were made:

    which led me to assume that you had cancelled the card in Month 1 and they continued to charge the card in Month 2, Month 3,...Month 12 (you said this went on for a year).

    But if you actually cancelled the card at the *end* of that year-long period, it should have appeared on each statement you got during that year and you should have found out that way (rather than when reviewing your credit history a year or more later). In which case, you'd have to acknowledge that at least a tiny percentage of the blame falls on you for not checking over your statements as they arrive for unapproved charges.

    Or your credit card company if they, for some strange reason, don't mail out monthly statements, which would just be straaaaange.

    Or am I still just lost? Maybe I just need a timeline. I'm not the sharpest knife in the drawer. ;)
  24. camobag thread starter macrumors regular


    Nov 4, 2003

    Alright...I understand this is a weird situation, so I'll try to be clear.
    Basically, I got the three month free subscription of aol. Maybe you already know this, but when you sign on for a free subscription, aol does ask for a credit card number JUST IN CASE you don't cancel it (which i did...stupid...). Anyways, within those "free" three months I cancelled the card and changed banks--this also could have possibly had an effect on not receiving the charges. Remember this: I never received ANY notice of the charges to that credit card. Now, as aol kept charging me, and not receiving any money in return, they notified the credit report agency, hence, my unfortunate situation. I hope this helps.
  25. jsalzer macrumors 6502a


    Jan 18, 2004
    Got it

    Thanks for the patience and the clarification.

    So, if AOL is the spawn of Satan, I'd say that your first bank (er - at least its Visa/MC/Discover/AmEx agent) is Satan. Even after you cancel a card, you should continue to get monthly statements until the card is paid in full. If they failed to do that (and especially if they continued to accept AOL charges, which I'm still unclear on but doesn't matter at this point), they'd really be the ones to blame.

    But, luckily, the credit history agencies already accepted blaming AOL and you're back in the clear! (Yippee!) You'll probably want to check the other 2 large credit history agencies, if you haven't, to make sure you're 100% in the clear on this while you have all your duckumentation in a row.

    Depending on your state, you may be able to get those free to review. Let me see if I can find the site for you:

    Good luck!!!

Share This Page