Appeasement gift from Apple?

Discussion in 'iPhone' started by AznGunner, Jan 17, 2012.

  1. AznGunner macrumors newbie

    Joined:
    Aug 20, 2011
    #1
    Hey all, long story short, after several iPhone 4s replacements, I was offered an appeasement gift from a senior level rep from apple. He explained that he could not offer warranty extension or something like a free iPhone. Do you guys have any suggestion as to what I might ask for as this appeasement gift? Has anybody else been offered such a thing?
     
  2. verwon macrumors 68030

    verwon

    Joined:
    Jul 26, 2011
    Location:
    Seattle
    #2
    I received a free leather smart cover and HDMI cable as an apology from them. I know someone else who got a lower end graphics tablet that costs around $115, so yes, they like to do it to keep customers happy.
     
  3. HKUSP.40 macrumors regular

    Joined:
    Nov 2, 2011
    #3
    My Fiance had a defective screen right out of the box on her Macbook Pro. She called and they had to send her a new one and it was a PITA with all the back and forth to the post office and whatnot. Long story short, they mailed her a free iPod Shuffle for her troubles. Might try that :confused:
     
  4. wordoflife macrumors 604

    wordoflife

    Joined:
    Jul 6, 2009
    #4
    once I sent my laptop for repair (in-store) and it wasn't repaired properly and i told apple that I couldn't keep making it back to the store like this (especially since it is far away) so they ended up just pulling a new MBP out of the box and giving it to me.

    so basically I got 6 months extra warranty and iLife 2011 for free.
     
  5. testcard macrumors 68030

    testcard

    Joined:
    Apr 13, 2009
    Location:
    Northumbria, UK
  6. AznGunner thread starter macrumors newbie

    Joined:
    Aug 20, 2011
    #6
    So do they make the offerings from the online apple store, or do you just negotiate?
     
  7. Macman45 macrumors G5

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #7
    On occasion I've asked for things like Toslink cables DVI adaptors and the like, but only at the conclusion of a purchase. I don't really know what you would like to get from Apple, but I'd say apps might be the best way to go (unless you have a specific hardware item you need)

    It's pretty much done on value....When I bought my iMac 27" (custom specced) My Apple friend ( now promoted sadly for me) loaded the machine up with just about everything she could throw at it. Also got a Tbolt cable which I have yet to use....keep us posted, be interesting to see what you get.
     
  8. Jordan921 macrumors 601

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #8
    Just search the store for something that you could use.
     
  9. antman2295 macrumors 6502

    Joined:
    Nov 30, 2010
    #9
    We had major issues getting our 4S's to work on launch day, so called apple and they let us have 1 thing per phone, so we got iBeats, and a Mophie case, then had an issue with customer service at the apple store, so was going to get a free case, but he let me have an apple TV for $20 :), im happy!
     
  10. tcphoto macrumors 6502a

    tcphoto

    Joined:
    Feb 23, 2005
    Location:
    Madison, GA
    #10
    I had a bad experience on a repair at my local Apple Store. After a number of conversations the rep offered me an iPod Touch. They cannot give you a free iPhone because the carriers pay Apple the difference between our subsidized price and the no contract retail price.
     
  11. dsquared81 macrumors 6502

    Joined:
    Apr 11, 2010
    Location:
    Orange County
    #11
    I think this counts but back in the day with my iphone 3g I had several problems with cracked housing, housing not flush between the front and back, backlight bleed, dead pixels you name it. So at one of my calls to Applecare they raised to someone next level and they offered me a free replacement for the 16gb 3gs. I had a 16gb 3g so they offered a free 16gb 3gs or pay $100 for a 32gb 3gs. I opted for the 32gb.

    I was past the 1 year mark but I bought Applecare and they said it was an exception to keep me as an Apple customer. I wasn't a jerk about it but I did bring up the number of the times that I had to get the phone replaced. I was stoked to say the least when they gave me the offer.
     
  12. Paratel macrumors 6502

    Paratel

    Joined:
    Jan 26, 2005
    Location:
    Somewhere in the US
    #12
    Have a 4 year old MacPro. I personallyt replaced my video card a few years back. Tried to install Lion and Lion wouldn't install. Spent several hours with Tech support and the determined that it was Lion not liking the video card. Apple sent me a new video card free of charge outside of my warranty.
     
  13. Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #13
    My first apple product (16 gb ipod nano) was such a thing for my roomate. His macbook pro got so hot that it melted the inside of his ogio bag that he kept it in. I don't know if they replaced his computer or just fixed it or what but they gave him an iPod nano (16 GB) for free. He had like 3 iPods already so he sold it to me on the cheap.
     
  14. bigjnyc macrumors 603

    bigjnyc

    Joined:
    Apr 10, 2008
    #14
    My co-worker was recently in the same situation.. He asked for and received one of those Mophi juicepack cases that charges the phone. Got it in the mail in 2 days.
     
  15. MathijsDelva macrumors regular

    Joined:
    Feb 28, 2008
    #15
    Several years ago i had the first gen white MacBook. It had problems with wifi (huge topics on apple discussions) so i decided to mail Steve/top level reps. After a while i got a phonecall from Apple Europe asking me if i wanted to send my MacBook in (on their cost) in order to investigate the wifi problem. I said yes, and then she said i'd get a free MacBook. It was 2010, the unibody white macbook was just out, and i got that one. Very fast, very smooth arrangements. A huge customer satisfaction level!
     

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