Apple’s software is fine — people just notice bugs because they actually use it

Discussion in 'iOS 9' started by atlchamp, Feb 14, 2016.

  1. cynics macrumors G4

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    #2
    There is obviously a lot of truth in that however a lot of people are the same people that didn't notice or have bugs in years past. The metric that has changed is time...not amount of users in that case.
     
  2. Mr. Buzzcut macrumors 65816

    Mr. Buzzcut

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    #3
    I don't really buy it. Apple's software has become more complex and I think problems have been introduced as complexity increases and interoperability doesn't work as advertised. These have been challenges for Microsoft for many, many years and the level of debugging may be new to Apple.

    When a computer won't wake from sleep, or mail won't go online, or handoff won't work, or wireless just stops working, these are not problems just getting noticed because more people are using them. They are disruptive. If the article is talking about things like animation frame drops or jerkiness during scrolling I might be inclined to agree but I didn't get that when I read it.
     
  3. atlchamp thread starter macrumors 65816

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    #4
    I think Apple has increased their software offerings over time thus increasing bugs and controversy.
     
  4. Jessica Lares macrumors G3

    Jessica Lares

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    #5
    I disagree, and think they should be paying attention to these isolated cases. Saying you have 782 million iCloud users doesn't mean anything, these could all just be people using the backup service and nothing else, or people who use iCloud Photo Library, iCloud Drive, and nothing else. With Gmail, Yahoo Mail, Outlook and other apps at the top of the free apps in the productivity section of the iTunes Store, I just can't accept that the majority of iOS users are just using the stock mail app. Dropbox, Google Drive, and OneDrive are also in the top 20 free productivity apps.

    Another thing is that most of these people complaining are the ones who stress out these apps the most, and have been doing so since the iPhone 2G.
     
  5. atlchamp thread starter macrumors 65816

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    #6
    When you look at the big picture a lot of issues come from user error and third party apps. Very few issues with iOS itself. But if you've been upgrading from iOS 5 until 9 without ever setting up as new I could see issues popping up lol
     
  6. Jessica Lares macrumors G3

    Jessica Lares

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    #7
    What makes you think people are not setting up as new? You can still setup your phone as new, re-download whatever apps from the store (instead of using a backup), reconnect them to iCloud Drive, and restore your contacts and other stuff. That's the whole point of it.

    And this has nothing to do with third-party apps. Do some third-party apps drain your battery because of location services and other stuff? Yeah. But, you can't use that excuse for problems in iOS stock apps like Mail, Music, and Notes.

    Programming errors are just as common as user errors.
     
  7. Mr. Buzzcut macrumors 65816

    Mr. Buzzcut

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    #8
    For example, it's not user error when you're scrolling slowly on your iPad and half the screen disappears. Annoying bug that I didn't "just notice because I actually use it."
     
  8. C DM macrumors Westmere

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    #9
    It doesn't seem like it's about the same bugs being here necessrily, but that similar number and types of issues were present before as well.
     
  9. rijc99 macrumors 6502a

    rijc99

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    #10
    It's how Apple intended the upgrade process to work. Why wouldn't I use it as they intended?
     
  10. Patriot24 macrumors 68030

    Patriot24

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    #11
    The notion that everyone should be wiping their devices and installing fresh is a holdover from the Mac days that has never faded within the four walls of this community. Apple created and promotes OTA Updates and iCloud Backup/Restore as the primary methods of upgrading and activating new devices - they should work as described. As a group of people, there seems to be a general propensity toward shifting responsibility from Apple to the end user.

    It is good to be occasionally reminded that we are not average users. Grandma isn't going to DFA restore her iPad and do a fresh install of iOS to resolve that obscure bug in Photos.app.
     
  11. MrAverigeUser macrumors 6502a

    MrAverigeUser

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    #12

    You mean "THEY`RE HOLDING IT WRONG" ??? :D
     
  12. stevemiller macrumors 68000

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    #13
    More complexity = more bugs. And Apple is under lots of pressure to introduce features and complexity now that smartphones are so ubiquitous and have so much competition.

    I'm not waxing nostalgic, I run into a LOT more bugs and glitches now than say, 2011.
     
  13. atlchamp thread starter macrumors 65816

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    #14
    You also didn't have iCloud (late 2011) and a billion other new services and features that Apple has now compared to then
     
  14. MrAverigeUser macrumors 6502a

    MrAverigeUser

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    #15
    So - as a consequence of complexity being the first source of bugs, keep it simple.

    But apple does just the opposite: Blown up software with ridiculous "features" which are often (nearly) useless but potentiate the risk of important issues…

    Apple has lost the right direction. Functionality and simplicity leads to "It just works" - but it´s getting the other way round… sadly.
     
  15. KALLT macrumors 601

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    #16
    Which seem to remain elusive in 2016. It should not be forgotten that this is also a problem of Apple’s own making. They design the system, they insist on the one-way update process, they insist on pushing people to update and providing no way back. This level of confidence demands also a decent level of quality.
     
  16. C DM macrumors Westmere

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    #17
    People want and essentially expect bells and whistles.
     
  17. maxsix Suspended

    maxsix

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    #18
    Apple could do a comprehensive quality control check and fix bugs before making the software available to the public.

    However that means they'd have to spend more time and money than just allowing us to experience the bugs.

    The Apple devotees have proven to Apple that they'll buy anything and even make excuses for poor performance.

    With customers like that, Apple can laugh all the way to the bank :D
     
  18. I7guy macrumors G5

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    #19
    And they do. :D
     
  19. stevemiller macrumors 68000

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    #20
    i think we're agreeing? (except icloud was present on my 4S at launch in oct 2011)

    generally yeah, there is now more complexity going on under the hood. but as a consequence, all of it, including the basic stuff thats been around since 2011, has become increasingly unreliable with devices falling out of sync, often requiring a non-trivial amount of work to "reset" all the connection points. i'm ok if that happens once in a while, but i'd say i have something that requires a full settings reset (and all the reconfiguration that follows) once a month. and there are smaller glitches that are slipping through the cracks that crop up almost daily.
     
  20. Michael Goff macrumors G4

    Michael Goff

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    #21
    Apple selling over 200 million phones a year kind of kills the idea of it just being "Apple devotees" buying them.
     
  21. LordQ Suspended

    LordQ

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    #22
    Three services Snowden told people to get rid of.

    I can't speak for anyone but myself—I am quite happy with the stock Apple apps and services but totally agree there's plenty of room for improvements. To each his own, I guess.
     
  22. maxsix, Feb 15, 2016
    Last edited: Feb 15, 2016

    maxsix Suspended

    maxsix

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    #23
    I agree, well said.

    A loyal Apple user/enthusiast/shareholder since 1991 I'm very Pro-Apple, but not to be confused with blind supporter. I know Apple exceedingly well and have a full understanding of their business model, technical expertise and production capabilities.

    That's precisely why I'm outspoken and never hesitant to call them out when they do far less than what they're capable of. Apple today is a huge corporation with vast resources beyond the billions of dollars they have. Those that make excuses for the buggy software are only revealing how little they understand about Apple. Gone are the days of the "little company in Cupertino" needing the support of understanding customers. Now the 800lb Gorilla in the room, there's nothing Apple can't do.

    It's simply a matter of what they make a priority and what they _choose_ to do.
     
  23. ashindnile macrumors 6502

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    Jul 16, 2015
    #24
    Personally, I'm coming to respect Google's approach. They started with the features and made them great over time. Apple in the meantime is playing catchup on the feature end and losing their huge edge on refinement.
    I miss forstall:/
     
  24. Mr. Buzzcut macrumors 65816

    Mr. Buzzcut

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    #25
    Customers are becoming more sophisticated and bland, simple, featureless products don't cut it any more. Customers want more and they expect it to work. Competition is a great thing and there will be someone there to take those customers if Apple can't get it right.
     

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