Hi I thought I was part of Apple’s Upgrade Program. I was able to upgrade from a 7 Plus to an 8 Plus. I received my new phone. I was sent an a trade in kit. I returned my old phone and received confirmation that my old loan was cancelled. HOWEVER THEIR SYSTEM SAYS I AM NIT ENROLLED. I was on the phone with Apple staff at several different levels. They acknowledge the issue. Nobody seems to know how to fix this or who has responsibility or when it will be fixed. This is unbelievable. Does anyone have this problem besides me?