Apple’s systems say I am not enrolled in the AUP, yet I was able to upgrade.

Discussion in 'iPhone' started by jaybar, Oct 3, 2017.

  1. jaybar macrumors 6502a

    jaybar

    Joined:
    Dec 11, 2008
    #1
    Hi

    I thought I was part of Apple’s Upgrade Program. I was able to upgrade from a 7 Plus to an 8 Plus. I received my new phone. I was sent an a trade in kit. I returned my old phone and received confirmation that my old loan was cancelled.

    HOWEVER THEIR SYSTEM SAYS I AM NIT ENROLLED.

    I was on the phone with Apple staff at several different levels. They acknowledge the issue. Nobody seems to know how to fix this or who has responsibility or when it will be fixed. This is unbelievable.

    Does anyone have this problem besides me?
     
  2. jaybar thread starter macrumors 6502a

    jaybar

    Joined:
    Dec 11, 2008
  3. WolfSnap macrumors 6502a

    WolfSnap

    Joined:
    Sep 18, 2012
    Location:
    SoCal
    #4
    You have the new phone, you have the old loan cancelled. Not sure what the actual issue is. Can you please explain it?
     
  4. ACST Suspended

    Joined:
    Sep 5, 2016
    #5
    Probably that he can't turn-in his iPhone 8+ next year because he's not enrolled now.
     
  5. jaybar thread starter macrumors 6502a

    jaybar

    Joined:
    Dec 11, 2008
    #6
    The issue is that the Apple Store App says that I am not enrolled in the program with my new phone, even though I am. It needs to be corrected, so that next year, I am permitted to upgrade again. I hope this clarifies things.
     
  6. GeoffR86 macrumors newbie

    Joined:
    Sep 16, 2015
    #7
    I joined the iUP this year with the 8+ and mine still says I’m not enrolled. I’m guessing it takes a little while for it all to sort itself out. I reckon after the first monthly statement passes it will say that we’re enrolled.
     
  7. Lobwedgephil macrumors 601

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #8
    Give it some time, I bet it will be updated once they get through the X release.
     
  8. WolfSnap macrumors 6502a

    WolfSnap

    Joined:
    Sep 18, 2012
    Location:
    SoCal
    #9
    Bigger question.. Are they charging you for the 8+? Not sure how you can be paying for the IUP, yet not be in the IUP...
     
  9. jaybar thread starter macrumors 6502a

    jaybar

    Joined:
    Dec 11, 2008
    #10
    I spoke to Citizens. The claim the new loan is active and the former loan has been paid by Apple. We shall see when I get charged. For now, it is the Apple App that has issues.
     
  10. Lobwedgephil macrumors 601

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #11
    I would not call it an issue until you are eligible to upgrade and it is not there.
     
  11. jaybar thread starter macrumors 6502a

    jaybar

    Joined:
    Dec 11, 2008
    #12
    As long as it gets resolved well in advance of next year’s upgrade.
     
  12. pcorrado macrumors 6502

    Joined:
    May 21, 2008
    Location:
    Chicago, IL
    #13
    I expect it to resolve once the return window expires.
     

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12 October 3, 2017