Just wondering if anybody had ever experienced this type of problem: I purchased a fully loaded MAC 15" mid 2012 directly from the Apple Store I also purchased Apple Care I have never sent my laptop in for any kind or repair After I called in to request a repair and or unit swap due to repeated issues with stuck pixels and other issues with the LCD panel. . . (Still under Apple Care) Apple is denying my repair because they claim that I replaced the Logic Board, The Optical Drive, and the Battery with aftermarket components. I have never sent my laptop in for any kind or repair, yet they claim it was shipped to their "Depo" Prior to this, I was denied phone tech support because supposedly "Your Mac has used caused damage!" that was detected by one of our technicians, even though my Mac has never needed service. Prior to that, when I would call Apple Care, the serial number of my Mac was not listed under my name . . . I am very upset, and I don't know what I am supposed to do, or who to talk to. It is very insulting that I have purchased thousands of dollars worth of Apple Computers and accessories, and I am being treated like this. Like my word is no good! I was told by a customer relations representative that I should go have an Apple Tech look at my laptop and verify that the components are original and will be doing so. I simply feel like I am being made to jump through hoops to prove my honesty and I do not like that. Why would anyone accuse a genuine loyal customer of such an unreasonable, and unfeasible action? It is funny how the software reports all the correct serial numbers . . . Who in their right mind would even repair a laptop and send it in to the "Depo" for warranty repair? What would you guys do? What do you guys think is happening? Any suggestions would be greatly appreciated Thanks guys I will keep you updated. Update: I took my Laptop to Apple and they notated that it was in pristine condition, and all original. It seems that there is somebody using my Mac's serial number to do repairs and ask for tech support from Apple. Additionally, Mr. Cook's office contacted me and I informed them of potential fraud. My assumption is that a Certified Apple repair shop is generating and using valid Apple Care serial numbers to do repairs and pocket the money. Hopefully they will be able to find out who it was and put a stop to it, especially if this is a wide spread think costing the company countless dollars.