Ok, I really think that Apple can learn something from Dell in the area of support. 1st, Dell's hours for support are amazing. 2nd let me tell you a story. I had a 22" Cinema that had about 200 dead pixels on it. It took sending it off four times to Apple before they would replace the monitor. They kept sending it back saying that it was sparkel, and that it was not dead pixels. Now, I know the difference between the two. Finally, they replaced the monitor. However, I was without the monitor for a total of 19 days over two months. Can't really do work without a monitor you know I purchased a USED Dell recently. Well, after about two weeks of ownership, the monitor became very fuzzy. I called Dell, expecting a box to come and that I was going to have to send it off for repair right. No, they OVERNIGHTED me a new monitor. Well, that one had issues as well, so they stepped me up from a 19"CRT to a 17" LCD for FREE! They also overnighted it. Well, about a week ago, all of my USB ports failed. I called Dell, and they were going to send out a new motherboard and processor. Well, they called two days later to say that they were on backorder. So, guess what they did. They are sending me a new system. But look at the spec difference! What I have now. PIV 1.5GHZ 256 RDRam 60GB 16X CDRW 8X DVD GeForce 3 64MB Santa Cruiz Sound Card Dimension 8100 400MHZ Bus They are sending me (yet overnight again) PIV 2.6GHZ 256 DDR 400MHZ Ram 60GB 7,200 RPM 48X CDRW 16X DVD ATI 9000 All in Wonder 64MB Sound Blaster Audigy 2 Dimension 8300 800MHZ Bus Now, I know we all think PC's suck, and I hate windows like a bitch. But man, for customer service. That is way, way out of what I would have expected. Apple could learn a thing or two in the area of customer service like that.