Apple cancelled my pre-order because of a Verizon Mixup

chunology

macrumors 6502
Original poster
Sep 16, 2014
304
9
Got an email from Apple Saturday evening stating that my order was cancelled because I had an order with Verizon. Asking me to contact them... Contacted Verizon, they said I had no pending orders on my account and my line was upgrade eligible.

I had release day delivery on my iPhone.. a re-order of the iPhone is now showing 5-6 week delivery dates.

I called and chatted with Apple and they said that they could not re-instate the original order. However, at the end it of email it states:

To place a new iPhone order, please visit store.apple.com. If you reply to this email with your new Apple order number, we will process your order as quickly as possible

Has this happened to anyone on a previous pre-order? What are my options? Will Apple honor my original shipment time or should I just wait in line Friday morning?
 

pat500000

Suspended
Jun 3, 2015
8,515
7,386
Got an email from Apple Saturday evening stating that my order was cancelled because I had an order with Verizon. Asking me to contact them... Contacted Verizon, they said I had no pending orders on my account and my line was upgrade eligible.

I had release day delivery on my iPhone.. a re-order of the iPhone is now showing 5-6 week delivery dates.

I called and chatted with Apple and they said that they could not re-instate the original order. However, at the end it of email it states:

To place a new iPhone order, please visit store.apple.com. If you reply to this email with your new Apple order number, we will process your order as quickly as possible

Has this happened to anyone on a previous pre-order? What are my options? Will Apple honor my original shipment time or should I just wait in line Friday morning?
Call customer service to see if they will honor it. If not, then i would quickly follow that email suggestion.
 

chunology

macrumors 6502
Original poster
Sep 16, 2014
304
9
You will have to reorder and you will not get your previous delivery date. It will be 5 to 6 weeks.
I have a new order pending and replied to the email. If this doesn't work out for me, how early should I get to the Apple store on Friday/Thursday evening?
 

Renho

macrumors 68000
Sep 15, 2014
1,809
576
SR, CA
I have a new order pending and replied to the email. If this doesn't work out for me, how early should I get to the Apple store on Friday/Thursday evening?
It depends on where you live. But I say the night before. Stick a chair out there and sleep in ur car