Hi folks, Apple Care used to be awesome. When I called I usually got very cool people who knew the macs inside and out, and totally understood my questions. Sometimes they even answered before I finished asking. They also shared cool information for additional things I could do on the mac, in the same area as my questions were. Lately, I've called twice, and both times I got people with heavy heavy accents, who (I don't want to call stupid) didn't understand my problem - totally misunderstood my question and didn't know how to help me. Then they put me on hold a few times, and came back with basic answers that got me nowhere. What gives? Anyone else notice this change?