Apple care is great, new Logicboard, graphix card and even FINGER prints & scratches

Discussion in 'iMac' started by buyusfear, Feb 13, 2009.

  1. buyusfear macrumors 6502

    Joined:
    Dec 30, 2007
    #1
    Last week My iMac started to get Kernel panics. So I called Apple care, they were great, and I took my iMac in. 1 Week later, I get a call, she's ready to be picked up. Yay! (Had I not had Apple care, I would have been just a month over my first year)

    I bring it home, and the first thing I notice is that the screen is all smudged, so I go to clean it, and then notice it full of finger prints, on the inside. And my base is all dinged and scratched up.

    Needles to say, I am not the most excited person today. Great way to kick off my weekend!

    Can you say, Bitter Sweet?

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    I called them, and left a message as they do not transfer people directly to the Genius'.
     
  2. iParis macrumors 68040

    iParis

    Joined:
    Jul 29, 2008
    Location:
    New Mexico
    #2
    So... would you rather a messed up logic board of fingerprints that are removable?
     
  3. Sky Blue Guest

    Sky Blue

    Joined:
    Jan 8, 2005
    #3
    what? That's a horrible repair job. I'd be back there in a second. He shouldn't have to take it apart again to clean off smudges.
     
  4. iParis macrumors 68040

    iParis

    Joined:
    Jul 29, 2008
    Location:
    New Mexico
    #4
    OH. So the smudges where on the inside of the screen. Didn't catch that part.
     
  5. buyusfear thread starter macrumors 6502

    Joined:
    Dec 30, 2007
    #5
    I know what I should do. But man, what kick in the nuts. Pack it up, drive the 45minutes there, drop it off, wait yet another week, go back and do the same old song and dance again?
     
  6. Blue Sun macrumors 6502a

    Joined:
    Feb 11, 2009
    Location:
    Australia
    #6
    You should definitely return it to them. The iMac shouldn't come back from repair in a poorer condition (even if it is only cosmetic damage).
     
  7. iParis macrumors 68040

    iParis

    Joined:
    Jul 29, 2008
    Location:
    New Mexico
    #7
    I believe they fixed the logic board and kernal panic problems, but the smudges are new, so in fact it's in better condition, just a little.
     
  8. daze macrumors 6502

    daze

    Joined:
    Mar 11, 2006
    Location:
    San Jose, California
    #8
    Drop it off. And when you pick it up again, open it up at the store to make sure that it is in good condition before accepting it.
     
  9. Smacky macrumors 6502

    Joined:
    Jul 23, 2008
    #9
    Now that it has scratches and dings which are permanent, the resale value will be lower
    I'd be royally pissed if they did that
    Call it negligence
     
  10. buyusfear thread starter macrumors 6502

    Joined:
    Dec 30, 2007
    #10
    My thoughts exactly.

    I called as soon as I found out, and they still have yet to call back. If it weren't such a pain to drive back, I would have taken it back today, but making it in to begin with took some reworking of my schedule. Now that it's not "as big of a deal" as in it is working, whereas before it was a 24'' paper weight, it's hard to justify taking the time out of my day to go back yet again.
     
  11. iParis macrumors 68040

    iParis

    Joined:
    Jul 29, 2008
    Location:
    New Mexico
    #11
    When you get a chance, go back asap, but I wouldn't recommend going to far out of your way or canceling something to go back.
     
  12. JustGretchen macrumors 6502

    Joined:
    Dec 2, 2008
    #12
    call and ask to speak to a manager about it perhaps? Just a thought.
     
  13. RichardI macrumors 6502a

    RichardI

    Joined:
    Feb 21, 2007
    Location:
    Southern Ontario, Canada
    #13
    That is totally and completely unacceptable. No ifs, ands buts, or maybes.
    Not only would I not clean it myself, but I would return to the store, ask to see the manager and show him everything that is wrong. I would also insist that it get fixed right then and there, while you wait. And if that didn't happen to my complete satisfaction, a call would be placed to AppleCare to report the shoddy, careless workmanship. Don't take any crap! You are the customer - the one that has paid the money for this "service". I would absolutely be expecting top quality service for my money - just like the iMac itself and its OS. That "repair" job isn't worth a nickel. My 2 cents :rolleyes:.

    Rich :cool:
     
  14. Vulcan macrumors 65816

    Vulcan

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    Jul 17, 2008
    Location:
    Pittsburgh, PA
  15. buyusfear thread starter macrumors 6502

    Joined:
    Dec 30, 2007
    #15
    I think I will end up taking it back next week some time.

    I hate to be "that guy" crying the blues over a little bitty scratch, but I have to live with it, and as someone said earlier, I spent the money, why should I have to deal with it?
     
  16. IgnatiusTheKing macrumors 68040

    IgnatiusTheKing

    Joined:
    Nov 17, 2007
    Location:
    das Fort
    #16
    You shouldn't have to deal with shoddy service and damage to your machine. If the store still hasn't called you back, call Apple Care (1-800-APL-CARE). They have always been very, VERY helpful to me.
     
  17. Daim macrumors member

    Joined:
    Jun 16, 2008
    #17
    that's why i told them to send my iPhone which is in repair to the t-mobile store and not to my home.. when it's ****ed in any way i won't take it.

    by the way thx apple for not replacing products which are dead on arrival, you buy sth ****ed and have to wait for it to be repaired. that's bad service.
     
  18. Daim macrumors member

    Joined:
    Jun 16, 2008
    #18
    oh common u can buy machineguns in your country but the f word is censored.. hillarous
     
  19. Vulcan macrumors 65816

    Vulcan

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    Jul 17, 2008
    Location:
    Pittsburgh, PA
    #19
    You do realize the longer you wait, the easier you make it for them to blame it on you. I would highly recommend calling up AppleCare ASAP.
     
  20. IgnatiusTheKing macrumors 68040

    IgnatiusTheKing

    Joined:
    Nov 17, 2007
    Location:
    das Fort
    #20
    The screen on my iPhone started to come loose. I took it to my local Apple Store and they replaced it without question. The whole process took about 10 minutes.
     
  21. buyusfear thread starter macrumors 6502

    Joined:
    Dec 30, 2007
    #21
    Just got off the phone with the manager from the apple store. He said to bring it in and either A) swap it for a new iMac, or B) replace the stand and clean the screen.

    Couldn't have been more professional.
    This is why I buy Apple. :)


    Now in terms of swapping, what should I do? time machine? how easy is it to get back to where it's at today?
     
  22. IgnatiusTheKing macrumors 68040

    IgnatiusTheKing

    Joined:
    Nov 17, 2007
    Location:
    das Fort
    #22
    Glad to hear you got taken care of. As for using Time Machine to set up a new machine, it looks like you can do it, but I've not done it myself so I have no idea how well it works. Here's what Apple has to say about it on the product page:

     
  23. Shivetya macrumors 65816

    Joined:
    Jan 16, 2008
    #23
    LoL.


    When my iMac toasted I had no choice but to take it in and wait weeks for it to be fixed. The Dell I bought my parents, guy came out NEXT day and replaced the motherboard. (most likely a lightning strike jumped the surge protector)


    Sorry, Apple service sucks. You have to have the three year warranty otherwise what you bought is an expensive boat anchors. Excusing poor service for "at least it works" shows just how stupid some fanbois are.
     
  24. Marsil macrumors member

    Joined:
    Feb 12, 2009
    #24
    Considering the first "service" you got - I would go for a new one... I get scared to think of what could go wrong if they tried to fix any other part... :)

    Anyway Im so glad they offered this.
     
  25. buyusfear thread starter macrumors 6502

    Joined:
    Dec 30, 2007
    #25
    Time machine just finished syncing up my new 24'' iMac, and all is well.

    A+++ for Apple :apple: :D :D :D
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