Last week My iMac started to get Kernel panics. So I called Apple care, they were great, and I took my iMac in. 1 Week later, I get a call, she's ready to be picked up. Yay! (Had I not had Apple care, I would have been just a month over my first year) I bring it home, and the first thing I notice is that the screen is all smudged, so I go to clean it, and then notice it full of finger prints, on the inside. And my base is all dinged and scratched up. Needles to say, I am not the most excited person today. Great way to kick off my weekend! Can you say, Bitter Sweet? I called them, and left a message as they do not transfer people directly to the Genius'.