Apple Care Plus: Just got of the phone with Apple Support...(MUST READ)

Discussion in 'Apple Watch' started by macness, Apr 13, 2015.

  1. macness macrumors 6502a

    macness

    Joined:
    Dec 4, 2011
    #1
    Just got off the phone with Apple Support and its official; only the band that you preorder with your original purchase is covered under Apple Care Plus. So if you're like me and purchased a sport band to start with in hopes of making your second band decision after your try on session then you're out of luck. Which sucks because I'd rather have the more expensive band covered under Apple Care Plus. Something like a link bracelet is going to be far more susceptible to damage then a sport band
     
  2. bulbousnub macrumors 6502

    Joined:
    Sep 12, 2014
    #2
    The bands won't have their own separate warranty? You know, like most (if not all) Apple accessories do?
     
  3. cmichaelb macrumors 68020

    cmichaelb

    Joined:
    Aug 6, 2008
    Location:
    Kansas
    #3
    I'm sure there's a manufactures warranty like everything else.

    What he's saying is the band you ordered with your watch- in the box with the watch- is covered under your apple care. Not additional bands ordered separately.
     
  4. mizxco macrumors 6502a

    mizxco

    Joined:
    Jun 17, 2014
    #4
    I think the other band will not be covered by AppleCare+ but will be covered by Apple's standard warranty, which is 1 year, similar to a Smart Cover.
     
  5. bulbousnub macrumors 6502

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    Sep 12, 2014
    #5
    And why is that exactly a shocker? You paid the extended warranty on what's in the box, not anything else.
     
  6. rhyme macrumors regular

    rhyme

    Joined:
    Sep 22, 2013
    #6
    Warranties cover manufacturing defaults. AppleCare+ also covers accidental damage, so I can understand the OP being disappointed.
     
  7. technosix macrumors 6502a

    Joined:
    Jan 13, 2015
    Location:
    West Coast USA
    #7
    Upon changing my mind and deciding to buy the watch, I called about Apple care for clarification to be sure I understood the coverage. That call is responsible for my voice of watch and band combo.

    Especially since I'm already committed to the second gen AW, and don't want a second band. The original watch and one band is ideal for me.
     
  8. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #8
    There's still an ongoing debate as to whether the band is or isn't covered under AC+. You should contribute to that thread.

    Make sure Apple Support is giving you the correct information. I don't know who to believe because already two Apple reps (including yours) say it's covered whereas three other Apple reps say they aren't covered. I don't have much faith in those so-called "Apple Specialists."
     
  9. macness, Apr 13, 2015
    Last edited: Apr 13, 2015

    macness thread starter macrumors 6502a

    macness

    Joined:
    Dec 4, 2011
    #9
    I was on the Phone for over an hour. I spoke with a sales rep, and Apple Care rep and someone in trouble shooting. I was also on hold twice as two of them checked with upper management. ALL had the same answer. Apple Care Plus covers the device itself as wel as ALL other peripherals included IN the box. That includes the band. So that fancy Milanese loop or link bracelet or modern buckle will NOT be covered if it's a separate purchase. Not can you purchase Apple care plus. Such a shame. The clasp mechanism on the link bracelet or modern are more susceptible to failure, accidental damage or just the WANT OF REPLACING for a new unscratches or damaged one then a sport band is.
     
  10. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #10
    Well, if three different levels of management tell you the same thing, that's more likely true than not.

    It isn't difficult to understand why AC+ wouldn't cover additional band purchases. You can only purchase AC+ for the Apple Watch, not separate bands. If you wanted AC+ to cover the most expensive band, then the wise thing to do is get the most expensive model (especially the link bracelet) along with AC+ and purchase the less expensive bands separately.
     
  11. Givmeabrek macrumors 68030

    Givmeabrek

    Joined:
    Apr 20, 2009
    Location:
    NY
    #11
    Interesting, I wonder where the serial number is on the bracelet. Or on the watch for that matter. :apple:
     
  12. cmichaelb macrumors 68020

    cmichaelb

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    Aug 6, 2008
    Location:
    Kansas
    #12
    I agree. I don't understand why people are confused.
     
  13. Armen macrumors 604

    Armen

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    Apr 30, 2013
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    127.0.0.1
    #13
    Great. Good to know my $149.00 Milanese loop is covered :)
     
  14. OneMike macrumors 601

    OneMike

    Joined:
    Oct 19, 2005
    #14
    Exactly, this is not unexpected op.
     
  15. Gooberton macrumors 65816

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    Jun 20, 2010
  16. iamMacPerson macrumors 68030

    iamMacPerson

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    Jun 12, 2011
    Location:
    AZ/10.0.1.1
    #16
    Not all Apple accessories are serialized. For instance, cases and covers. Mice and keyboards are, however their serial numbers aren't registered at purchase so there is no way to track the serial number.

    Apple Watch's serial number is on the back in the ring of information surrounding the heart rate sensor.

    image.jpg
     

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