I've read a lot of horror stories about people dealing with apple care and apple support, so when my 30 GB iPod stopped working last weekend, I was nervous. I went to my local Apple Store, and they checked it out and agreed that my iPod was busted. They told me to call apple support. I called apple support and they told me to go to this website to set up a pickup. I was starting to feel like I was getting the runaround. So I made the request on Sunday to get my iPod picked up. Tuesday I got the empty box to place my iPod, and I set it back the same day. I was expecting maybe a 2-3 week turnaround time. But good golly miss molly it showed up today (Friday)... Now I have my iPod back, and I am happy as a bee... Apple you've just won yourself a customer for life.