I just got off the phone with Apple support, my iPhone has a hardware issue (echos and crackly speaker on the bottom) and is still under warranty. I have two iPhones in the household and I had to send my wife's phone back two months ago because the bluetooth chip failed inside, and they never charged me for a 'loaner/rental' phone. I was told today that they are now charging for this? Is that correct?
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Apple charging $30 Dollars for iPhone 'Loaner' Rental Phones now?
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They charged for loaner phones last year as well. Some people complained and some people just accepted it knowing the still had a phone to use till theirs comes back.
$30 is crazy. Is it possible to send it without the SIM card? Can the SIM card just be put into any phone? (AT&T phone)
They ask you to not include your SIM, and yes you can pop it into any AT&T (or unlocked) phone.
I have sent an iphone to them 3 times and Never payed a dime. All you have to do is talk nice to your CSR and they WILL waive the charge. Tell them you have no other AT&T phone and ask if there is anything they can do to help. I have never been told no. Good Luck
It is their written policy to charge for the loaner phone.
It's been my experience (having sent about 4 iPhones in for service via mail since the original launch last year) that the agents will almost always waive the charge.
Looks like you got an agent that didn't, for whatever reason.
