Today, I spoke to the only level two product support staff member on apple's payroll who doesn't understand how processors or GHZ work. So I'm not exactly sure where to post this, but I thought you guys would find this kinda interesting. So long story short i've been having serious issues with my Mac Pro, and the apple retail store agreed to do a CRU of the machine, but because i bought it refurbished ($2700) they were not able to return it in store and I would have to through applecare. Applecare didn't want to replace my computer, after hours of negations between product specialists at apple and the store near me, they finally agreed to CRU it and told me to call to set it up. The apple store said they were going to replace my 2.8ghz 5xxx series with the base level 8 core mac pro, a 2.26ghz, which is a considerable improvement from my current computer. I got a women who will remain nameless in level two product specialist support, who agreed to set up a CRU for my machine as agreed upon by the apple store. As I'm listening to her set this up, I hear her say "I see you have an 8 core mac pro 2.8ghz, we don't make those models anymore but we have a model with 2.93ghz of power, so I'll CRU your machine with that" I sort of stammered, thinking she was making a joke or something, and asked her for the full specification list of the machine, sure enough, two 2.93ghz Nelham core Xeon processors... I called back a few hours later to confirm the specifications of my machine, the guy one the other end of the phone repeated the specifications, saying it would be shipped out monday. !!!!!!!!!!!!!!!!!!