Apple Fails: there are 2 reasons to buy an Apple Mac (16" Retina Pro) people told me - 1) Quality and 2) Service. Apple have failed on both. My Mac will not sleep - the fans just turn on and go 100% until the battery runs out (or I turn it off - it did 18hrs on power the other night). i am about to make my 5th trip in 4 weeks to see the Apple "Genius'" at the Carindale store (Australia) about this same issue... I wonder what story they will give me this time to pretend they have found the issue and fixed it. They had my Mac 4 days last time - I picked it up 'fixed' on Wednesday lunch time, and in the afternoon found that the same problem still existed. So: FAIL on both Quality and Service. The Apple Marketing at least seems to work - keeping people fooled about the quality and service. My question is: What will Apple do about it... will there be any attempt at saving my business and restoring their 'mythical' service reputation???