So last week I dropped my computer off at the Apple Store on Saturday (last week) because the screen wasn't aligned with the base of the laptop (I opened a thread about that when I got my MBP). Oh, I dropped the computer, but it didn't do anything beside misalign it a bit more. I took it to the store to get it fixed, and the genius said "That's a common defect, we'll happily fix that for you" and I'm like "Excellent". Fast forward to Monday, I get a call on saying that they were not getting video on the screen and would have to order replacement parts. The original plan was to just reseat the screen, but they ended up ordering a new motherboard and screen. I don't think any of this was necessary, at all - but they did it anyways. The paper I signed today showed those parts totaled to $1100. That's crazy - almost the price of a new Macbook Pro. Fast forward to today: I go to the store ready to pick up my Macbook Pro. First they have trouble finding it, but I'm not sure if he really understood me. He finally brought my computer out and it was all dirty. The Genius promised to me that they would realign the computer with the base (the main reason why I took it in the first place) but that issue was no fixed. In fact, the screen was wobbly. Very wobbly. I immediately said the screen is screwed up - loose. Of course, the representative denied any issues. I told him that there is an issue, and I gave my computer to you in better condition than you gave it to me. He said "Let me get a manager for you" and I was like "okay''. The manager came, greeted me, and asked me "what's up". I told him the issues with the screen and he fiddled with my screen a few times. He said, did you go check any of the other 13" models on the floor and I said yes, they werent like this. I told him my macbook pro was not like this when I gave it to them. He took me to a 15" Macbook Pro (the one on the one-to-one table) and asked me to get a feel and compare them. I told him what I said earlier, but he denied the issues. Each time, the representatives stepped lower and lower (because I'm sure they were aware of the issue). This time the guy said "We can take it back and fix it again for you" I told him that I could not do that, the Apple Store is too far away from my home, and I didn't have time to waste. He asked me what I wanted to do. I told him "Can you swap my hard drive with another Macbook Pro because it's nearly impossible to come back here again?" He was like "What? I don't see how this relates to the screen at all" I'm like ... oh boy My mom casually burst in saying "Can we return this?" and the guy admitted to a "Yes" after he saw I wasn't going to sign the release paper under any circumstances. I was thinking "Great! Now I can buy a 15" inch" but long story short, it turned out to be a swap. They went back, pulled out a MBP, took it out of the box, and handed it over, and put my old one back in the box. That's pretty much how it ended, so now I have a new Macbook Pro BTW: He just gave me the computer, no CDs, nada. Will my old CD's for my old Macbook Pro work on this one? Those CDs are 10.6.3 but my new replacement 'Pro came with 10.6.4 installed. Any ideas If anyone is curious, yes, I did create that thread "What should I do if Apple damages my Mac." With my luck, that happened I guess.