Long story short... my brother's iPhone 4 was having signal issues. Took it to Apple store. Apple Genius was handling it and he drops it. Screen cracks and back gets a dent. He said Apple cannot repair it because that is "accidental damage" He said even though he works for Apple, he nor is Apple liable for damage that may occur while troubleshooting a product. Basically he said Him dropping is no different from my friend, dad, cousin, gf, w/e from dropping it. WHAT THE HELL!!!