Apple "Genius" dropped my iPhone 4. Now I have to pay to fix it!!

Discussion in 'iPhone' started by SimplySd, Jul 11, 2010.

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  1. SimplySd macrumors newbie

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    Jul 11, 2010
    #1
    Long story short... my brother's iPhone 4 was having signal issues. Took it to Apple store. Apple Genius was handling it and he drops it. Screen cracks and back gets a dent. He said Apple cannot repair it because that is "accidental damage" He said even though he works for Apple, he nor is Apple liable for damage that may occur while troubleshooting a product. Basically he said Him dropping is no different from my friend, dad, cousin, gf, w/e from dropping it.

    WHAT THE HELL!!!
     
  2. MACis122 macrumors regular

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    Jun 6, 2010
    #2
    BS, should have talked to a manager he's just trying to cover his ass
     
  3. ellelittle macrumors member

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    Jun 7, 2010
    #3
    I'm pretty sure that I would not have left the store without them replacing my phone for free. Did you speak with a manager?
     
  4. rumorman69 macrumors regular

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    Jun 25, 2010
    #4
    I'm with MACis122. Talk to a manager and try to get this douche nozzle's (genius's) name.
     
  5. dukebound85 macrumors P6

    dukebound85

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    #5
    id raise hell

    the genius was effectively "apple" who was handling your phone....not your friend but the company who sold you the phone
     
  6. F123D macrumors 68040

    F123D

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    Location:
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    #6
    Yeah, did you talk to a manager? There's no way he's not responsible..
     
  7. firewater macrumors regular

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    May 22, 2009
    Location:
    San Francisco, CA
    #7
    That's ******** , you better get the manage of the store and have that resolve. Keep us posted because that's hella shady you better not give in to that fool!
     
  8. eawmp1 macrumors 601

    eawmp1

    Joined:
    Feb 19, 2008
    Location:
    FL
    #8
    And you left the store without talking to a manager ?!?! Big mistake. Were there witnesses? If not, you may be out of luck proving the damage was done in the store.
     
  9. SimplySd thread starter macrumors newbie

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    Jul 11, 2010
    #9
    its probably too late... I've left the store and he could easily deny it.
     
  10. jbennardo macrumors 6502a

    jbennardo

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    Jun 16, 2009
    #10
    Yup, BS... it's on his tab. That would be awful!
     
  11. maddux2005 macrumors 6502

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    Jun 7, 2010
    #11
    I call BS on this story. If an apple employee cracked my phone, I would raise holy hell in that store. I promise you I would have walked out with a new phone. Promise you!
     
  12. boshii macrumors 68040

    boshii

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  13. pab277 macrumors regular

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    Sep 27, 2007
    #13
    Yea, go back and speak with a manager and explain the situation.
    If that doesn't work out as planned, your gonna have to contact apple corporate.
     
  14. jbennardo macrumors 6502a

    jbennardo

    Joined:
    Jun 16, 2009
    #14
    I was gonna say, it's gonna be hard to prove anything since you left. And someone had to see it though right? Genius bars are pretty buzzing with people.
     
  15. SimplySd thread starter macrumors newbie

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    Jul 11, 2010
    #15
    I assume people saw it. But I dont know them? How would they be able to vouch for me.
     
  16. Full of Win macrumors 68030

    Full of Win

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    Ask Apple
    #16
    I would have called the police in the store and asked them to come and file a report.
     
  17. F123D macrumors 68040

    F123D

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    Sep 16, 2008
    Location:
    Del Mar, CA
    #17
    Yeah, there's no way I'd leave that store either without a brand new phone in my hand.
     
  18. dgstan macrumors 6502a

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    Jun 29, 2010
    #18
    Agreed. My local Apple Store would have given you a new phone and a bumper for your troubles.
     
  19. JayLenochiniMac macrumors G5

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  20. jbennardo macrumors 6502a

    jbennardo

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    #20
    Good point, but you never know. Wow, that sucks... best of luck to you.:(
     
  21. maddux2005 macrumors 6502

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    Jun 7, 2010
    #22
    Guys, this story is fake. No sane person would just calmly walk out the store with a broke phone in hand without having talked to a manager.

    Please tell me what type of person would leave like that without escalating the situation?! No one. It's a BS story.
     
  22. maddux2005 macrumors 6502

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    Jun 7, 2010
    #23
    This guy just registered to tell his fake story. Nice
     
  23. Polo5 macrumors regular

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    May 2, 2008
    #24
    so if you buy an apple product and the employee opens it and breaks it you still pay for it even if you haven't touch it? that doesn't sound right, talk to a manager...
     
  24. Slip Jigs macrumors 6502a

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