Apple ID disabled due to security reasons..

Discussion in 'iPhone' started by TheSponge, Oct 19, 2013.

  1. TheSponge macrumors member

    Joined:
    Sep 5, 2013
    #1
    My Apple ID was disabled this evening for security reasons apparently. After trying to get it reset and failing numerous times as my security answers didnt match I am now locked out for 8hours..

    No idea why this would even happen. Anyone have any recommendation because I do not think that even after 8hours I'll be able to answer the questions. I know what my Apple ID password is 100% sure so why it's failing I don't know.

    On another note, when you try to update an APP in the App Store, are you supposed to be able to use the Touch ID sensor to approve the Update or does it require the password?
     
  2. SumYoungGai macrumors 6502a

    Joined:
    Jun 11, 2013
    Location:
    SF Bay Area, CA
    #2
    If you restarted, then in my personal experience it asks for the Apple ID password to re-enable touch ID purchases.
    Not sure if it's the same for fingerprints.
    Also talk to Apple, I don't think we can do much here.
     
  3. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #3
    Yes, but just like with the lock screen there are conditions.
     
  4. alent1234 macrumors 603

    Joined:
    Jun 19, 2009
    #4
    Reset it via the website on a computer
    Happened to me once or twice. No big deal
     
  5. TheSponge thread starter macrumors member

    Joined:
    Sep 5, 2013
    #5
    Well the thing is I can't... I cant even answer the questions i dont know why...

    And the issue if I try doing it via email.. the email will never arrive. Due to the fact. That its my old university email which was in form of userID@univeristy.com but since I am done with the university we lose the userID part and the email only functions if you send email to and in the form of first.lastname@univeristy.com
     
  6. og1 macrumors regular

    Joined:
    Oct 6, 2008
    #6
    I gt 3 or 4 emails over that last few weeks stating mine was locked out as well and needed to verify. All were phishing emails and were definitely not from apple, though they looked like it. Make sure you haven't been phished I would go to applied.apple.com and try from there.
     
  7. TheSponge thread starter macrumors member

    Joined:
    Sep 5, 2013
    #7
    Yah no I've seen those emails in my spam folder on gmail and never touched them or anything I knew they were fake by just looking at them and seeing where they came from.
     
  8. simplyunique macrumors newbie

    Joined:
    Oct 19, 2013
    Location:
    GA
    #8
    After your 8 hours have passed don't try again just call Apple. They can't help at all till the 8 hours expire either. They will need to verify 2 pieces of identity. It can be either your security questions, Sending your device a code, or CC # After that they can change your email address and send you a Iforgot email to your current email address so you can change your password.
     
  9. TheSponge thread starter macrumors member

    Joined:
    Sep 5, 2013
    #9
    K issue resolved. I tried once more this morning by me doing it wasn't working so up Apple. Anyways the thing got reset and now I just have to wait 24hours before I can reset my password.
     
  10. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #10
    Sorry, did Apple assist and how? I'm curious after the iCloud password reset debacle how much assistance they will provide. Thx and glad you're getting it taken care of!
     
  11. TheSponge thread starter macrumors member

    Joined:
    Sep 5, 2013
    #11
    Ah made a typo, but I ended up calling Apple and explaining the issue to them.

    He basically had me confirm the security questions, turns out that when we do it on the website the answers are case sensitive while when Apple rep does it for you they are a bit more easy going on the answer. That's how he explained it to me cause out of the 3 questions I got 2 right.. While when i was doing it I was getting 0 lol..

    Anyways he basically sent some sort of pass-code to my iPhone and it popped right up on my screen and I just read it back to him.. And he confirmed it and then I had to wait 24hours to reset my password which they sent me an email for on the 24hour mark.
     
  12. Carlanga macrumors 604

    Carlanga

    Joined:
    Nov 5, 2009
    #12
    I recommend you change your appleID email to one permanent now.
     
  13. scotrinaf macrumors 6502

    Joined:
    Oct 6, 2013
    Location:
    Blountville, TN
    #13
    Exactly which "Univeristy" was this so I will know not to send my kids there... LOL Me thinks that should be spelled "University", but hey, I'm no English teacher.

    ----------

    Somehow I can see this happenin... ;)
     
  14. TheSponge thread starter macrumors member

    Joined:
    Sep 5, 2013
    #14
    Yup did that right away lol, but I guess I had the .me address on there too just I couldn't remember it as I never use it :)


    LMAO, what a nut buster!
     

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